ANZ leadership restructure will see bank appoint digital leader

Managing reshuffle, which comes into effect on 1 February, also sees CEO of ANZ Wealth, become group executive for wealth, marketing and innovation

ANZ plans to appoint a dedicated group executive responsible for digital transformation as part of a leadership restructure.

ANZ CEO, Shane Elliott, announced that the new role of group executive, digital banking will be established among a host of executive-level changes aimed at helping the organisation simplify and improve how it works internationally in the retail and commercial banking spaces. The new structure comes into effect on 1 February.

The digital role is expected to be filled by an external candidate and announced in coming months.

Overall, ANZ’s management reshuffle is about improving its focus on retail, commercial and institutional customers and businesses as a regional and global play.

Mark Whelan has been appointed group executive of Institutional business, from his former role of CEO of ANZ Australia, while Fred Ohlsson, former ANZ New Zealand MD of retail and business banking, now has overarching group executive for retail and commercial banking.

Joyce Phillips, former CEO of ANZ Wealth, has had a simplification of title and been appointed group executive of wealth, marketing and innovation with responsibility for ANZ’s insurance, investments and private banking businesses, as well as group marketing and innovation. There is no change to her role.

ANZ Bank New Zealand CEO, David Hisco, becomes a group executive while retaining his CEO duties in New Zealand, and gains responsibility for the Pacific.

“The new structure brings greater clarity to what we do best for our customers with a leadership team that reflects a diverse mix of experience and new talent from outside ANZ,” Elliott said.

“These changes simplify how we work internally and allow us to bring greater focus to what we do uniquely well for our customers. The aim is to ensure we successfully compete in a world where connectivity and digital are more important to customers than ever before and where community expectations have never been higher.”

Adding a digital leadership capability around the retail and commercial businesses is also about recognising the future of those is in digital, Elliott said.

ANZ also confirmed deputy CEO of institutional and international banking, Gilles Plante, will leave the organisation after 19 years with the group.

Alongside the restructure, Elliott emphasised several medium-term priorities for ANZ, many of which emphasise customer service improvements. Among these are delivering value for customers through more innovative, convenient and engagement in financial services.

The institution also hopes to become a more regionally focused bank by delivering customer services through a better and more connected international network. To this end, it has appointed Farhan Faruqui as group executive for international, with responsibility for ANZ’s institutional business in Asia, Europe and America. He also joins ANZ’s executive committee.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

3 skills you need to drive better collaboration

A study published in The Harvard Business Review found the time spent in collaborative activities at work has increased by over 50 per cent in the past two decades. Larger projects; complicated problems; tighter timeframes: These require bigger teams with specialised skillsets and diverse backgrounds, often dispersed globally.

Jen Jackson

CEO, Everyday Massive

Better the bank you know?

In 2018, only 21 per cent of customers believed that banks in general had their customers best interests at heart and behave ethically. Only 26 per cent believed that banks will keep their promises; views cemented further following the Hayne Financial Services Royal Commission.

Carolyn Pitt

Head of account management, Hulsbosch

What 15 years of emotional intelligence told us about youth media audiences

Taking people on an emotional journey through content is the most critical part of being a publisher. Which is why emotion lies at the heart of VICE Media.

Stephanie Winkler

Head of insights, VICE Asia-Pacific

It's a pretty good idea. I think this integration is useful. Don't you agree?

Misty Stoll

Officeworks hops on voice interface bandwagon with Google Assistant integration

Read more

ok. so no RCS support? by the way, RCS is a lot bigger than 5G in terms of marketing and monetisation so y'all should be covering it.

DragoCubed

Optus goes for education with 5G network campaign

Read more

Many companies and individual merchants have shifted their major part of marketing to web marketing services Portland as it weighs fewer ...

Radiata Solutions

6 Ways to ramp up Social Media to Your Web Design

Read more

This is a unique experience! Will be interesting to talk to their managers.

Joyce Harris

​How Krispy Kreme revitalised its brand in a saturated market

Read more

I feel bad for them. It's a shame they are closed now. What do you think about it?

Lisa Deleon

Dick Smith stores set to all close by 30 April

Read more

Latest Podcast

More podcasts

Sign in