ANZ leadership restructure will see bank appoint digital leader

Managing reshuffle, which comes into effect on 1 February, also sees CEO of ANZ Wealth, become group executive for wealth, marketing and innovation

ANZ plans to appoint a dedicated group executive responsible for digital transformation as part of a leadership restructure.

ANZ CEO, Shane Elliott, announced that the new role of group executive, digital banking will be established among a host of executive-level changes aimed at helping the organisation simplify and improve how it works internationally in the retail and commercial banking spaces. The new structure comes into effect on 1 February.

The digital role is expected to be filled by an external candidate and announced in coming months.

Overall, ANZ’s management reshuffle is about improving its focus on retail, commercial and institutional customers and businesses as a regional and global play.

Mark Whelan has been appointed group executive of Institutional business, from his former role of CEO of ANZ Australia, while Fred Ohlsson, former ANZ New Zealand MD of retail and business banking, now has overarching group executive for retail and commercial banking.

Joyce Phillips, former CEO of ANZ Wealth, has had a simplification of title and been appointed group executive of wealth, marketing and innovation with responsibility for ANZ’s insurance, investments and private banking businesses, as well as group marketing and innovation. There is no change to her role.

ANZ Bank New Zealand CEO, David Hisco, becomes a group executive while retaining his CEO duties in New Zealand, and gains responsibility for the Pacific.

“The new structure brings greater clarity to what we do best for our customers with a leadership team that reflects a diverse mix of experience and new talent from outside ANZ,” Elliott said.

“These changes simplify how we work internally and allow us to bring greater focus to what we do uniquely well for our customers. The aim is to ensure we successfully compete in a world where connectivity and digital are more important to customers than ever before and where community expectations have never been higher.”

Adding a digital leadership capability around the retail and commercial businesses is also about recognising the future of those is in digital, Elliott said.

ANZ also confirmed deputy CEO of institutional and international banking, Gilles Plante, will leave the organisation after 19 years with the group.

Alongside the restructure, Elliott emphasised several medium-term priorities for ANZ, many of which emphasise customer service improvements. Among these are delivering value for customers through more innovative, convenient and engagement in financial services.

The institution also hopes to become a more regionally focused bank by delivering customer services through a better and more connected international network. To this end, it has appointed Farhan Faruqui as group executive for international, with responsibility for ANZ’s institutional business in Asia, Europe and America. He also joins ANZ’s executive committee.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

More Videos

More Brand Posts

Blog Posts

Marketing prowess versus the enigma of the metaverse

Flash back to the classic film, Willy Wonka and the Chocolate Factory. Television-obsessed Mike insists on becoming the first person to be ‘sent by Wonkavision’, dematerialising on one end, pixel by pixel, and materialising in another space. His cinematic dreams are realised thanks to rash decisions as he is shrunken down to fit the digital universe, followed by a trip to the taffy puller to return to normal size.

Liz Miller

VP, Constellation Research

Why Excellent Leadership Begins with Vertical Growth

Why is it there is no shortage of leadership development materials, yet outstanding leadership is so rare? Despite having access to so many leadership principles, tools, systems and processes, why is it so hard to develop and improve as a leader?

Michael Bunting

Author, leadership expert

More than money talks in sports sponsorship

As a nation united by sport, brands are beginning to learn money alone won’t talk without aligned values and action. If recent events with major leagues and their players have shown us anything, it’s the next generation of athletes are standing by what they believe in – and they won’t let their values be superseded by money.

Simone Waugh

Managing Director, Publicis Queensland

Sign in