Myer appoints former M&C Saatchi chief to the board

Appointment is aimed at further advance and support the department store's omni-channel and marketing efforts

Myer has beefed up its marketing and omni-channel smarts in the boardroom by appointing M&C Saatchi’s former managing director, Dave Whittle, as a new non-executive director.

Whittle spent 10 years with the M&C Saatchi global advertising group both locally and international, and was managing director of Australia for three years up to mid-2013. Clients included the Commonwealth Bank, Westfield, ANZ, Qantas and Google.

Prior to that, he was one of the founding employees for a marketing services group that built digital service and software businesses. Two of these were acquired internationally by Oracle and Netratings.

Dave Whittle
Dave Whittle


In a statement, Myer chairman, Paul McClintock AO, highlighted Whittle’s digital and omni-channel retail experience in marketing and advertising as a boost for the department store’s board.

“Dave will bring a fresh and innovative perspective to our business and we’re looking forward to his insights and input as we implement new Myer,” he said. “His deep expertise in helping brands appeal to consumers will be invaluable as Myer creates a customer-led offer for our high-value customer.”

Whittle noted Myer’s iconic brand status and said it was a good time to be joining the group.

“I’m passionate about innovation, so it’s perfect timing for me to bring my skills and experience to the team as Myer embarks on its five-year transformation program,” he said.

Whittle also sits on the boards of the Melbourne Festival, Lexer and the GWS Giants Foundation.

Myer announced its $600 million ‘new Myer’ strategy in September, outlining four key pillars it hopes will help turn the ailing business around. These are: Customer-led offers, wonderful experiences, omni-channel shopping and a productivity step change. The plans will see the retailer invest $200m into omni-channel capabilities.

Back in March, Myer’s then-new CEO, Richard Umbers, admitted the retailer was struggling to meet modern, omni-channel expectations after posting a 23 per cent drop in net profits for the first half of the financial year.

To help propel its omni-channel customer experiences, the company appointed Mark Cripsey as its first chief digital and data officer in August.

The new board appointment was announced at the same time as Myer’s annual general meeting. During his presentation, McClintock acknowledged Myer’s subdued share price and ongoing challenges and quoted Charles Dickens’ Tale of Two Cities to sum up the previous 12 months: ‘It was the best of times, it was the worst of times’.

Myer reported a 21.3 per cent drop in net profits to $77.5m in its full-year report, off the back of total sales of $3.2bn.

“As it happened, the world changed faster than our original strategy envisaged, leading to a growing cost base and flat revenue,” McClintock told investors. “Our cost line was growing faster than our sales, and for repeated years, our profit was moving in the wrong direction. When we completed our deep dive on the impact of these changes to our customer base, we found a telling picture of declining relevance to some of our most important customers.

“The board acknowledges this and recognises that as a consequence, we must earn back the confidence of the market, and the enthusiasm of our customers and shareholders.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Error: Please check your email address.
Show Comments

Blog Posts

To DMP or not to DMP?

There are plenty of brands that can benefit from plugging into a data management platform. But should you engage an agency to run one or bring it in-house?

Ben Willee and Richard Taylor

Spinach Advertising

Innovations in retail will bring creative and technology closer than ever

While approaching a customer in a shop and asking what you can help them with is Retail 101, how many of us actually enjoy being approached? Generally, you have to give the forced, fake smile and say, “Just browsing, thanks,” while screaming on the inside, “just leave me alone!” Maybe it’s just me?

Jason Dooris

CEO and founder, Atomic 212

There’s a brand in my digital soup

Not a day passes by in the life of business executives where digital innovation or the prospect of disruption is not front of mind. This in turn, drives an unrelenting flow of questioning, discussion and strategy papers.

Jean-Luc Ambrosi

Author, marketer

I need to be reborn before i can grow up & become a contestent.

Kaye Peterkin

Channel Nine's content now streamed digitally on 9Now

Read more

I hope The Block, will continue for many many more seasons.When i die, & grow up, I want yo come back as a contestent.

Kaye Peterkin

Channel Nine's content now streamed digitally on 9Now

Read more

Sounds a bit confusing, but also like there're quite a few benefits. So, it's a good idea to link it with crm and marketing automation? D...

Kirsten

To DMP or not to DMP? - Marketing automation - CMO Australia

Read more

cc

Marjorie Campbell

Talk to me, Facebook! Social net buys speech recognition company

Read more

This would have the be the worst company to ever use. They never get back to you, they over promise and under deliver and when you questi...

Samantha Colbert

Aussie entrepreneur Nick Bell sells WME Group to Melbourne IT

Read more

Latest Podcast

More podcasts

Sign in