Etihad and flybuys join forces on customer loyalty programs

New partnership see Etihad become the first airline partner for flybuys since the demise of Ansett in 2001

Australian flybuys member Caroline Borg and Etihad Airways ground staff (left to right) Fatima Reda and Nancy Azzi at Melbourne Airport
Australian flybuys member Caroline Borg and Etihad Airways ground staff (left to right) Fatima Reda and Nancy Azzi at Melbourne Airport

Etihad Airways has partnered up with Australia’s flybuys customer loyalty program allowing shoppers to accrue and redeem air miles on its international flights.

The partnership is the first time the flybuys program has had an airlines partner since the demise of Ansett in 2001.

Under the new partnership, flybuys members can collect points when booking Etihad Airways flights, and will also earn Etihad Guest Tier Miles if they link their flybuys and guest miles accounts across Coles supermarkets, Coles Online, Liquorland and First Choice Liquor Stores.One Etihad Guest Tier Mile will equate to every $1 spent and is capped at up to 2500 miles per month.

Shoppers also get the opportunity to collect Flybuys points and convert these to guest miles. In addition, as part of the initial celebrations, flybuys members are being offered up to 25 per cent of all economy and business class fares to anywhere in the world until 4 December, as well as five flybuys points per $1 spent on Etihad flights by booking through the dedicated flybuys ‘My Offers’page.

Linked program members will earn three Etihad Guest Tier Miles for every $1 spent in Coles, Liquorland and First Choice capped at 5000 per month until 31 December. There are also prizes on offer for those who link the two programs, including round trip economy class flights for two, and tickets to an A-League game in Melbourne or Sydney.

Etihad Airways chief commercial officer, Peter Baumgartner, said the launch of the partnership was significant for the millions of flybuys members across Australia.

“Together, we are offering flybuys members the unique ability to earn Tier Miles in the Etihad Guest program and as a result, to enjoy the exclusive benefits we offer our most valuable frequent flyers,” he said.

Coles general manager for flybuys, Adam Story, was also excited about the partnership and opportunity to help members accelerate their Etihad Guest frequent flyer status.

“We are proud to be offering our members the opportunity to collect flybuys points quicker and redeem them on exciting rewards like international travel,” he said.

The Etihad Guest customer loyalty program launched in 2006 and now has more than 3.5 million members globally. It covers not just Etihad but also partner airlines including Virgin Australia.

The flybuys program was fully acquired by Coles parent company, Wesfarmers, in 2011 and relaunched under the Coles mantle in 2012.It has more than 7 million active members.

More on flybuys and customer loyalty programs:

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Conversations over a cuppa with CMO: Craig Davis

​Leadership resilience, startups scaling up, marketing best practices, customer insights - these are just a few of the topics we manage to explore in the latest episode of Conversations over a Cuppa with CMO featuring Craig Davis.

More Videos

JP 54, D2, and D6 EN590,JET A1 AVAILABLE ON FOB DIP AND TEST IN SELLER TANKWe Can supply Aviation Kerosene,Jet fuel (JP 54-A1,5), Diesel ...

Collins Johnson

Oath to fully acquire Yahoo7 from Seven West Media

Read more

This article gave me a better understanding about content creation. I learned a lot like this website https://a2designlab.com/ also offer...

Ryota Miyagi

How Remedy is using digital marketing and commerce to drive conversion

Read more

JP 54, D2, and D6 EN590,JET A1 AVAILABLE ON FOB DIP AND TEST IN SELLER TANKWe Can supply Aviation Kerosene,Jet fuel (JP 54-A1,5), Diesel ...

Collins Johnson

Oath to fully acquire Yahoo7 from Seven West Media

Read more

JP54,D2, D6, JetA1 EN590Dear Buyer/ Buyer mandateWe currently have Available FOB Rotterdam/Houston for JP54,D2, D6, JetA1 with good and w...

Collins Johnson

3-pronged marketing approach for property disruptor Brickx

Read more

With a response rate of 80-90%, a well optimized chatbot is a must-have for every business. Check out this link to explore how you can en...

Drishti Khurana

How NRMA’s Arlo the Koala chatbot won over customers

Read more

Blog Posts

Life beyond the cookie: 5 steps to mapping the future of marketing measurement

​There’s no denying there’s been a whirlwind of response to the imminent demise of the third-party cookie from all parts of the industry. But as we’ve collectively come to better understand the implications, it’s clear this change is giving the digital advertising industry the opportunity to re-think digital marketing to support core industry use cases, while balancing consumer privacy.

Natalie Stanbury

Director of research, IAB Australia

Ensuring post-crisis success

The COVID-19 pandemic has exposed brands’ CX shortcomings and a lack of customer understanding. Given ongoing disruption, customer needs, wants and expectations are continually changing, also causing customers to behave in different ways. Just look at hoarding toilet paper, staple and canned food, medicinal and cleaning products.

Riccardo Pasto

senior analyst, Forrester

A few behavioural economics lesson to get your brand on top of the travel list

Understanding the core principles of Behavioural Economics will give players in the travel industry a major competitive advantage when restrictions lift and travellers begin to book again. And there are a few insights in here for the rest of the marketing community, too.

Dan Monheit

Co-founder, Hardhat

Sign in