How double-duty CIOs cope with non-IT responsibilities

CIOs who take on additional business functions are impressive, but how do they they do it all without having a nervous breakdown? The answer: great teams, trusted deputies.

A funny thing happened on the way to CIOs becoming strategic business leaders. Everybody, it seems, landed a second job along the way.

In the past few months, I've talked with many CIOs who are also chief digital officers, chief process officers, chief operating officers or senior vice presidents of various business functions. Their day jobs include activities like leading mergers and acquisitions, or managing supply chains, or developing new products and services, or running global operations.

I'm always suitably impressed (and more than a little amazed) by the expanding workloads these CIO-plus executives are carrying.

But I'm often left wondering how they do it all without having a nervous breakdown.

Our feature story "CIOs Boost Their Careers Doing Double Duty With Non-IT Functions" not only answers my question about the mental health prospects of CIO-plus execs, it also reveals why this trend is thriving and expanding.

"IT already is related to every single part of a business," writes Julia King, a CIO contributing editor. That horizontal, helicopter-view of business processes gives IT leaders the opportunity to "more readily identify business stumbling blocks and innovate process improvements that increase business value."

The key word there is opportunity. The CIOs who step up for double duty are rarely drafted into these roles. They volunteer.

That's what Elizabeth Hackenson of AES did when she approached her CEO about taking on bigger challenges. Now CIO and senior vice president of technology and services, she oversees IT, cybersecurity, corporate services, internal audit, a global insurance group and a new energy business that includes a rooftop solar company. Whew. "A lot of what's been moved under me is stuff where you need strong relationships rather than command and control," Hackenson says. "It's more about influence."

Our story delves into the details of how CIOs manage these expanded roles, which require trusted deputies, high-performing teams and plenty of mentoring. They also broaden the career horizons of the IT group.

Mike Capone, former CIO and head of product development at ADP, noticed how his dual role paved the way for greater talent migration from IT into product development. As IT blends more deeply with business, he says, "CIO is no longer a destination job."

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Blog Posts

3 ways customer data can increase online sales conversion

Data has been an increasingly critical factor in improving the efficiency and effectiveness of marketing and business operations.

James Bennett

Chief experience officer, Kalido

Our sharing future is both terrifying and exciting

Discussing the future in a realistic fashion is often a disappointing prospect. For all the talk of hoverboards, jetpacks and lightsabers changing the way we do things, the reality tends to end up being something as mundane as a slightly cheaper way to get around the city.

Jason Dooris

CEO and founder, Atomic 212

Queue experiences that are distinctive, memorable and shareable

Customer service that’s quick, easy and convenient has been shown to boost customer satisfaction. So it’s an odd juxtaposition that customer queues have become a sharable customer experience.

Hi James, shouldn't marketers also be focusing on collecting and utilizing up to date first-party profiling data on customers so that mes...

Tom

3 ways customer data can increase online sales conversion

Read more

Wouldn't reconnecting with younger consumers be in direct contravention of the code on alcohol advertising?

Tim Palmer

Vodka Cruiser reconnects with younger consumers via category-first Facebook Live campaign

Read more

Thanks for the article Jennifer, you raise some interesting points. The supermarket and shopping centre examples particularly struck a c...

Jill Brennan

Why marketers should take note of social robots

Read more

Winning the retail game is really tricky at this point in time. Many retailers have declared themselves as bankrupt. But yes harnessing t...

Vanessa.M.Magers

​Bricks and clicks: Balancing digital and physical to win the retail game

Read more

Excellent article, Thank you.

Steve Beards

How Aprimo hopes to help marketers tackle distribution of content, funds and data

Read more

Latest Podcast

More podcasts

Sign in