Using artificial intelligence to surprise your customers
We have expected artificial intelligence (AI) will become part of our everyday lives for quite some time.
AMP shopping centres aim for innovation with VR, 3D effects
Shopping centres group launches virtual reality experience for consumers as well as cutting-edge 3D video brand campaing on social media
Virtual reality and 3D effect videos across Facebook and Instagram are two ways AMP Capital Shopping Centres is embracing technology innovation in its brand and engagement programs.
As part of AMP’s biennial Amplify Festival, the company has launched a virtual experience for event attendees showcasing iconic Australian environments. The Virtual Voyage installation allows consumers to use either a Google cardboard headset, powered by a Google Nexus device, or a Samsung VR Headset, powered by the Samsung Galaxy smartphone, to participate in a virtual reality experience.
The digital-led activation is being trialled as part of the festival, which runs until 5 June, before being rolled out into shopping centres. AMP Capital Shopping Centres head of shopping centre marketing, Belinda Daly, said Virtual Voyage was about creating a point of difference for the retail malls.
“The concept uses technology to build on the notion of the customers’ ‘third place’, creating a truly unique experiences for visitors to our centres,” she said. “We will take Virtual Voyage on a roadshow of our centres, utilising it as part of school holiday activities, where we will be able to bring Virtual Voyage and the immersive environments to life through a range of interactive journeys.”
Read more: Why virtual reality is opening a new world for customer interaction
AMP also claims to be one of the first Australian brands to create a series of short 3D effect videos as part of a branding exercise across social media.
The group has created four posts initially, aimed at reflecting the shopping centre group’s food and fashion focus through fabrics, fresh fruit and coffee. Each shopping centre will run a selection of the posts across Facebook and Instagram accounts.
“It’s important to us to create a synergy between the innovation experiences we provide in our bricks-and-mortar centres and the content delivered via our digital assets,” said Daly. “We believe this 3D effect will deliver greater consumer engagement than the 2D posts or ads brands are currently creating for Facebook and Instagram.”
The 3D posts were produced by Hausmann Communications and Dangermouse Productions and don’t require any glasses to view.
Hausmann group digital director, Jenna Setford, said the 3D effect was a great fit for AMP’s shopping centres given the broad range of audiences it needs to target. AMP represents the first retail centres to rollout the technology since it was introduced in the US earlier this year.
AMP owns 23 shopping centres in Australia and New Zealand including Macquarie Centre, Garden City (NSW), Malvern Central (Victoria) and Pacific Fair (Queensland).
The group’s week-long Amplify Festival is designed to encourage customer-led innovation and encompasses an exhibition, talks, workshops, breakfasts and seed funding events. More than 2000 visitors are expected to take part.
A look at other campaigns succeeding with emerging technology
- Tourism Australia explores news-style content, virtual reality
- Mattel, Google bring virtual reality to classic View-Master
- Qantas to launch virtual reality film of Great Barrier Reef
- Jaguar personalises in-store customer experience with virtual
- LÓreal launches virtual cosmetics trial via augmented reality
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