Lithium launches raft of social community analytics tools and features

Social marketing technology vendor claims latest product announcements are the largest in its history and will help brands target consumers on social and online communities more holistically

Integrated social profiles uniting Lithium’s community platform with Klout influencer scores is one of a host of new product announcements being made by Lithium this week.

The social community platform vendor claims the latest product rollout is the largest in its history, aimed at helping marketers improve customer experience across digital channels. The products are being united under Lithium’s Totally Community strategy.

Among the announcements is the new Lithium Integrated Profile, which brings together individual and brand Klout Scores with Lithium’s branded community intelligence to paint a more comprehensive picture of consumers on social. Lithium acquired Klout, which scores social media users in terms of influence, last year.

Using these expanded profile capabilities, Lithium claimed brands gain an improved ability to identify experts in topics important to their community and brand, reward loyal customers and influencers, gain a more holistic picture of customers, highlight more relevant content, and more successfully personalise experiences.

Consumers in communities can also more easily find likeminded peers and experts, identify topics that impact their personal online or social brand, get credit for their expertise across broad social networks and communities, and access more relevant content.

The improved Lithium Shared Dashboard and Monitor Wall, meanwhile, is designed to help marketers better visualise and share big data insights from social and digital channels with other stakeholders and executives, as well as configure and update dashboards in real time.

Lithium Mobile Agent and Experts is aimed at customer care teams and aims to help front-line staff tap into expertise across the organisation more effectively and on demand.

Other updates included improvements to Lithium’s Ratings/Reviews capabilities across products and services shared in communities, as well as the launch of Value Analytics. The latter uses integrated surveys and foundational analytics built into the Lithium community platform to measure community return on investment, such as purpose of a community visit, success rates, intent to call and Net Promoter Scores.

In addition, Lithium has worked to extend the platform outside its own four walls, including a new Salesforce Connector, listening APIs that allow third-party social and community data to be brought back into and tracked within the Lithium platform, and Software Development Kit.

Related: Lithium CEO: Why CMOs own the customer and digital agenda
Focus on people, not social platforms, says Klout CEO
Fox Sports shows sports fans the love with social engagement strategy using Lithium

Lithium CEO, Rob Tarkoff, said all of the new enhancements and releases, which were detailed at Lithium’s Linc conference in San Francisco, were about meeting ever-higher customer expectations. He pointed to a recent survey of 300 US corporate executives undertaken for the vendor by Harris Poll, which found 82 per cent have higher customer expectations than three years ago.

“Companies must now compete at a whole new level of keep pace with emerging digital experiences,” Tarkoff said. “The brands that survive – and thrive – will be those who adopt a total community approach and find innovative ways to delight customers, deliver real-time service, and win loyalty for the long haul.

“Our Total Community offering is the essential platform to help companies innovate around customer experience, care and marketing.”

Lithium claims more than 700 million online users are now touched by the Lithium+Klout platform each month. Australian brands using the platform including Telstra, Fox Sports and Commonwealth Bank.

The Dashboard and Monitor Wall, Mobile Agent and Experts and Ratings/Reviews are available now, while the Integrated Profile, Value Analytics and SDK are expected to be available in August.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO Australia conversation on LinkedIn: CMO Australia, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

More Videos

More Brand Posts

What are Chris Riddell's qualifications to talk about technology? What are the awards that Chris Riddell has won? I cannot seem to find ...

Tareq

Digital disruption isn’t disruption anymore: Why it’s time to refocus your business

Read more

Enterprisetalk

Mark

CMO's top 10 martech stories for the week - 9 June

Read more

Great e-commerce article!

Vadim Frost

CMO’s State of CX Leadership 2022 report finds the CX striving to align to business outcomes

Read more

Are you searching something related to Lottery and Lottery App then Agnito Technologies can be a help for you Agnito comes out as a true ...

jackson13

The Lottery Office CEO details journey into next-gen cross-channel campaign orchestration

Read more

Thorough testing and quality assurance are required for a bug-free Lottery Platform. I'm looking forward to dependability.

Ella Hall

The Lottery Office CEO details journey into next-gen cross-channel campaign orchestration

Read more

Blog Posts

Marketing prowess versus the enigma of the metaverse

Flash back to the classic film, Willy Wonka and the Chocolate Factory. Television-obsessed Mike insists on becoming the first person to be ‘sent by Wonkavision’, dematerialising on one end, pixel by pixel, and materialising in another space. His cinematic dreams are realised thanks to rash decisions as he is shrunken down to fit the digital universe, followed by a trip to the taffy puller to return to normal size.

Liz Miller

VP, Constellation Research

Why Excellent Leadership Begins with Vertical Growth

Why is it there is no shortage of leadership development materials, yet outstanding leadership is so rare? Despite having access to so many leadership principles, tools, systems and processes, why is it so hard to develop and improve as a leader?

Michael Bunting

Author, leadership expert

More than money talks in sports sponsorship

As a nation united by sport, brands are beginning to learn money alone won’t talk without aligned values and action. If recent events with major leagues and their players have shown us anything, it’s the next generation of athletes are standing by what they believe in – and they won’t let their values be superseded by money.

Simone Waugh

Managing Director, Publicis Queensland

Sign in