Microsoft's retail store a step forward in building immersive lifestyle experience, says brand expert

Uberbrand managing director, Dan Ratner, talks to us about the brand implications of Microsoft opening its first retail store in Australia this year

Microsoft’s first retail store in Australia could be the brand tool the vendor needs to reposition itself as an immersive consumer lifestyle choice, Uberbrand’s chief claims.

Microsoft announced plans last week to open its first Australian retail store on Sydney’s Pitt Street Mall as part of efforts to better engage directly with customers. The 6000-square foot store will stretch across two levels and is due to open before Christmas.

Speaking to CMO on the significance of the software giant’s retail investment, Uberbrand managing director Dan Ratner, saw it as a big step forward in helping to reposition the once product-centric brand as one that offers a fully immersive consumer experience.

“Technology has very quickly integrated into our everyday lives,” he commented. “Since the late 1990s, Apple has capitalised very well on this shift.

“Microsoft traditionally finds itself in the background, and while an important component of delivery, it’s not truly the brand that represents the technology immersed in a consumer’s lifestyle.”

In contrast, brands such as Apple, Android and most recently, Samsung, have positioned themselves around their ability to deliver on the immersive technology lifestyle, approaching this in ways that have proven unique to their brand, Ratner said.

“The Apple store experience is the pinnacle of this brand immersion,” he said. “Apple broke new ground by delivering a human interface to its brand. It not only successfully challenges sociological convention by making what is traditionally sacred [a definitive zoning of pay areas and cash registers] open to the consumer.”

Ratner also noted the Apple store’s “almost religious interior design cues”, including tall ceiling heights, white interiors and large glass windows, as adding to that all-encompassing experience.

“This allows a consumer to deeply immerse themselves into a more powerful and reinforcing brand experience. It could be considered an integration of consumerism and worship – especially for those who use the brand,” Ratner said.

Of course, while this might work for Apple, it may not be the right approach for others, Ratner warned. Samsung, for example, has chosen to focus on how appliances and technology intersect, something that is reflected in its in-store environment.

“Microsoft needs to reposition itself as a fully immersive lifestyle technology brand,” Ratner claimed. “Its traditional approach has been quite product centric. While at an individual level each product is highly successful, it's the overarching sum of this that needs to be better competitively positioned and communicated.

“It’s pleasing to see that Microsoft is opening its first branded store experience outside the Northern Hemisphere. This can only help by allowing Microsoft to demonstrate how its brand delivers on this new world of fully integrated, immersive lifestyle technology.

“However, it will be interesting to see how it delivers this experience in the context of the Microsoft brand.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO Australia conversation on LinkedIn: CMO Australia, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Conversations over a cuppa with CMO: Microsoft's Pip Arthur

​In this latest episode of our conversations over a cuppa with CMO, we catch up with the delightful Pip Arthur, Microsoft Australia's chief marketing officer and communications director, to talk about thinking differently, delivering on B2B connection in the crisis, brand purpose and marketing transformation.

More Videos

Great content and well explained. Everything you need to know about Digital Design, this article has got you covered. You may also check ...

Ryota Miyagi

Why the art of human-centred design has become a vital CX tool

Read more

Interested in virtual events? If you are looking for an amazing virtual booth, this is definitely worth checking https://virtualbooth.ad...

Cecille Pabon

Report: Covid effect sees digital events on the rise long-term

Read more

Thank you so much for sharing such an informative article. It’s really impressive.Click Here & Create Status and share with family

Sanwataram

Predictions: 14 digital marketing predictions for 2021

Read more

Nice!https://www.live-radio-onli...

OmiljeniRadio RadioStanice Uzi

Google+ and Blogger cozy up with new comment system

Read more

Awesome and well written article. The examples and elements are good and valuable for all brand identity designs. Speaking of awesome, ch...

Ryota Miyagi

Why customer trust is more vital to brand survival than it's ever been

Read more

Blog Posts

A Brand for social justice

In 2020, brands did something they’d never done before: They spoke up about race.

Dipanjan Chatterjee and Xiaofeng Wang

VP and principal analyst and senior analyst, Forrester

Determining our Humanity

‘Business as unusual’ is a term my organisation has adopted to describe the professional aftermath of COVID-19 and the rest of the tragic events this year. Social distancing, perspex screens at counters and masks in all manner of situations have introduced us to a world we were never familiar with. But, as we keep being reminded, this is the new normal. This is the world we created. Yet we also have the opportunity to create something else.

Katja Forbes

Managing director of Designit, Australia and New Zealand

Should your business go back to the future?

In times of uncertainty, people gravitate towards the familiar. How can businesses capitalise on this to overcome the recessionary conditions brought on by COVID? Craig Flanders explains.

Craig Flanders

CEO, Spinach

Sign in