Microsoft's retail store a step forward in building immersive lifestyle experience, says brand expert

Uberbrand managing director, Dan Ratner, talks to us about the brand implications of Microsoft opening its first retail store in Australia this year

Microsoft’s first retail store in Australia could be the brand tool the vendor needs to reposition itself as an immersive consumer lifestyle choice, Uberbrand’s chief claims.

Microsoft announced plans last week to open its first Australian retail store on Sydney’s Pitt Street Mall as part of efforts to better engage directly with customers. The 6000-square foot store will stretch across two levels and is due to open before Christmas.

Speaking to CMO on the significance of the software giant’s retail investment, Uberbrand managing director Dan Ratner, saw it as a big step forward in helping to reposition the once product-centric brand as one that offers a fully immersive consumer experience.

“Technology has very quickly integrated into our everyday lives,” he commented. “Since the late 1990s, Apple has capitalised very well on this shift.

“Microsoft traditionally finds itself in the background, and while an important component of delivery, it’s not truly the brand that represents the technology immersed in a consumer’s lifestyle.”

In contrast, brands such as Apple, Android and most recently, Samsung, have positioned themselves around their ability to deliver on the immersive technology lifestyle, approaching this in ways that have proven unique to their brand, Ratner said.

“The Apple store experience is the pinnacle of this brand immersion,” he said. “Apple broke new ground by delivering a human interface to its brand. It not only successfully challenges sociological convention by making what is traditionally sacred [a definitive zoning of pay areas and cash registers] open to the consumer.”

Ratner also noted the Apple store’s “almost religious interior design cues”, including tall ceiling heights, white interiors and large glass windows, as adding to that all-encompassing experience.

“This allows a consumer to deeply immerse themselves into a more powerful and reinforcing brand experience. It could be considered an integration of consumerism and worship – especially for those who use the brand,” Ratner said.

Of course, while this might work for Apple, it may not be the right approach for others, Ratner warned. Samsung, for example, has chosen to focus on how appliances and technology intersect, something that is reflected in its in-store environment.

“Microsoft needs to reposition itself as a fully immersive lifestyle technology brand,” Ratner claimed. “Its traditional approach has been quite product centric. While at an individual level each product is highly successful, it's the overarching sum of this that needs to be better competitively positioned and communicated.

“It’s pleasing to see that Microsoft is opening its first branded store experience outside the Northern Hemisphere. This can only help by allowing Microsoft to demonstrate how its brand delivers on this new world of fully integrated, immersive lifestyle technology.

“However, it will be interesting to see how it delivers this experience in the context of the Microsoft brand.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO Australia conversation on LinkedIn: CMO Australia, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments
cmo-xs-promo

Latest Videos

More Videos

who wants to date me I am 9 years old and i am a boy

Jeremy Hawkins

Sink a sub gaming experience signals Subway's renewed brand push

Read more

Great read. I agree that it should be a perfect balance between interacting with your customers and knowing your brand. As a business, yo...

Caroline Scott

7 ways CMOs can improve their customer engagement game

Read more

Very true. Team development helps improve collaboration among the team members. I was able to improve my team's collaboration skills by t...

Quent Sinder

Why empowering others can help make you a great leader

Read more

CRM is a very good software that can help you succeed in your business. In my company, this system has allowed me to improve customer rel...

Anna Janicka

Sensis rebrands to Thryv and brings business software to Australian SMBs

Read more

AI Leasing Assistants have finally arrived for the multifamily industry. With so many to choose from it can be hard to figure out which i...

Alice Labs Pte. Ltd.

CMO's top 8 martech stories for the week - 6 May 2021

Read more

Blog Posts

Unboxing 101 - How savvy influencer engagement can build a brand

The humble unboxing video is a powerful tool. Correctly executed, it harnesses consumer fandom, viral authenticity and brand design magic to deliver a high-impact message to a tightly targeted cohort of consumers.

Gali Arnon

Chief marketing officer, Fiverr

​Power to the people

Purpose is the ultimate statement of intent for many organisations. Why are we here? What are we trying to achieve?

Rich Curtis

CEO, FutureBrand A/NZ

The playbook to develop strategic brand moats

Warren Buffet is an unlikely ally for marketers. But his belief businesses need strategic moats that increase their value in the market while acting as barriers to competitors can offer marketers a new playbook for brand building and driving growth.

Fabian Di Marco

Founder and managing director, Tzu & Co

Sign in