CES 2015: Searching for the smartwatch market

Is there a market for smartwatches? If so, how will the industry target it?

BMW will in let drivers park their cars in a multi-story by touching their smartwatch.
BMW will in let drivers park their cars in a multi-story by touching their smartwatch.

For the smartwatch industry, the 2015 Consumer Electronics Show has served as a sort of massive strategy meeting to figure out how to turn the wristwatch into a technology device.

The panel speaking at a smartwatch session at CES in Las Vegas this morning brought up an interesting parallel how the traditional watch made its way to the wrist in the first place. Utility use cases like the military, which mandated a wrist-worn time piece to coordinate operations, eventually turned a device that most people kept in their pockets into something they had to wear on their wrist. Tech companies today are trying to make a similar transition for smartphones.

This ambition doesn't necessarily mean that the smartwatch market will ever grow to an equivalent size of the smartphone market. The general consensus among the panelists was that it never will. But the wrist is "valuable real estate," the panel agreed, and it presents a handful of opportunities. What the smartwatch industry needs to determine is which customers make up those opportunities, and how they're going to reach them.

The panels' moderator, Creative Strategies president Tim Bajarin, opened the discussion with a blunt observation with which many of the panelists agreed.

"I have yet to find a killer app that makes me want this," Bajarin said.

Dennis Miloseski, vice president of design at Samsung, said his company is less concerned with finding a single wide-reaching application that will drive widespread adoption, but is more focused on crafting a smartwatch that will enhance the mobile lifestyle of the people who use it.

"I personally don't think that we as a society should be staring at our screens all day," Miloseski says.

"We [at Samsung] believe in a philosophy where you can still feel connected to a technology that's important to you without having to take these technologies out [of your pocket]," he added.

Jeff Bonforte, senior vice president of communication products at Yahoo, disagreed with this sentiment, insisting that the smartwatch ecosystem just needs more time to develop.

"From a software developer's perspective, when I hear people say there isn't one killer app, we've actually heard people say that for every technology," he said. "There's always a killer app."

Bonforte pointed to the possibilities created by sensors on wearable devices, which give developers a deep resource of data to rely on when building apps.

"The more important software development that's been happening is the adoption of and the low cost of sensors," Bonforte said. "The more sensors we have, the more we can make software personal. The more personal it is, the less it feels like software."

Sensors are one of the smartwatch's unique advantages, which could be critical in the effort to attract customers to a new device category. Unlike the smartphone, which alleviated consumers of having to carry a cellphone, digital camera, and MP3 player simultaneously, smartwatches will need to rely on the device's distinctive features to build a market.

"We didn't come into wearable technology really operating under the thesis that consumers at large are sitting in their livings rooms waiting for wearable technology," Jef Holove, general manager at Basis, said.

Instead, customers will only adopt the devices if they do something for them that no other technology does, Holove added. That's part of the reason his company entered the market with a health and fitness device that provided in-depth data on the user, and only added notifications for messaging and phone calls to their smartphones afterward.

Steve Sinclair, vice president of product marketing at Motorola Mobility, said his company determined that design was a chief priority primarily because it was asking customers to wear a new device on their bodies.

"What we discovered was while you can design a product with all the great tech built into it, it wasn't going to gain the mass adoption like we see today with smartphones until we can develop a product that people want to wear all day long," Sinclar said.

That reality of the market presented an entirely new challenge creating a design that appeals to consumers at large, despite their individual and ephemeral fashion preferences.

The enterprise was suggested as a potential ground floor for the smartwatch, given that employees who travel often don't spend the bulk of their time staring at PC or smartphone screens anyway. Those with busy schedules and frequent meetings might gravitate toward a device that sits on their wrist and notifies them of important events at the right time.

Bonforte, however, insisted that the level of detail that sensor data can bring to applications will appeal to consumers on a more intimate level. He pointed to a "network effect" of market share growth, in which early adopters lead their close family and friends to buy the devices in order to connect with each other. Business adoption could follow this path as it did with smartphones, with passionate consumers leading them into the workplace, Bonforte said.

As it stands, the smartwatch market is currently limited to early adopters. But many expect 2015 to be a big year for the technology; Gartner predicted in September that smartwatches will account for 40% of consumer wrist-worn devices by 2016. The question isn't whether there is a market for smartwatches, but how the industry is going to find it.

Join the newsletter!

Error: Please check your email address.
Show Comments

Blog Posts

Maintaining trust in a sceptical world: The power of brand trust

The faith people have in brands creates opportunity for those brands to become trusted advisors. In turn, this builds success by increasing the brand’s profile, letting it broaden its product offering and driving stronger customer loyalty.

Dan Ratner

managing director, uberbrand

When growth stalls: How to boost growth in large organisations

The push to start new businesses continues. In Q1 2017, the number of seed and angel deals increased by 1.4 per cent compared to Q1 2016.

Con Frantzeskos

CEO, Penso

Why we need diversity in marketing

​When we read articles about the need for increased diversity in marketing land, it is often through the lens of gender.

Jodie Sangster

CEO, ADMA

Interesting insight, well explained and the examples are just apt.Thanks for sharing!

FreshMindIdeas

The politics of branding - Brand science - CMO Australia

Read more

When the world that we live in floods with gigabytes of content every day, we have to learn to be selective about it. Such educational we...

Paulina Cameron

ADMA launches education program to tackle viewability, ad fraud and brand safety

Read more

Hi, i am an Aistralian ALK patient, been on xalkori dec 13 to oct 15 and achieved remission of disease, since been on Ceritinib until no...

gary packer

Pfizer Australia adopts AI-powered digital analyst tool for sales and marketing decision making

Read more

Hi James, shouldn't marketers also be focusing on collecting and utilizing up to date first-party profiling data on customers so that mes...

Tom

3 ways customer data can increase online sales conversion

Read more

Wouldn't reconnecting with younger consumers be in direct contravention of the code on alcohol advertising?

Tim Palmer

Vodka Cruiser reconnects with younger consumers via category-first Facebook Live campaign

Read more

Latest Podcast

Getting Intimate with CX Ep 5: Tammy Marshall, founder, The B Hive

How much of customer experience is having the foresight to know what those individuals might like, versus asking them? In Episode 5 of this new podcast series, BrandHook MD, Pip Stocks, talks with Tammy Marshall about the importance of asking your customers questions, how consistency plays a role in engagement, but how the unexpected adds extra value.

More podcasts

Sign in