NAB View pulls together multiple customer accounts

Bankers can see if the customer holds NAB personal/business accounts, accounts in UBank or policies with MLC

National Australia Bank (NAB) is rolling out a portal called NAB View for its 4,500 business bankers which brings together information from 12 million customer accounts.

This includes data from NAB accounts, UBank accounts and MLC policies.

Using their PC or tablet, NAB’s business bankers will be able to see all relevant information about a customer on one screen rather than having to go to different databases.

NAB CIO David Boyle said NAB View is designed to help improve customer service.

“Consolidating data in one spot enables bankers to be faster and more efficient, meaning they’ll spend less time finding and reviewing information across different systems, and more time providing advice to customers,” he said in a statement.

“For example, NAB View halves the time it takes for a business banker to complete an annual review with a customer. With this extra time up their sleeves, bankers can spend more time focussing on their clients’ future needs.”

Built on the Oracle customer hub, it combines information from three different sources: core customer and account information, NAB wealth and wholesale banking.

According to Boyle, the bank has 12 million customer accounts.

“It took four months to consolidate the data onto the Customer Hub when we first turned it on – that should give everyone a sense as to how big this task was,” he added.

NAB View is part of the bank’s NextGen program, designed to deliver a digital core banking platform. In December 2013, the bank announced that 4 million customers would be migrated to NextGen over the next three years.

NAB's enterprise services & transformation group executive, Lisa Gray, said that customers will be able to open an NAB-branded personal account on the NextGen platform from early 2015.

Ubank Usaver Ultra was the first transaction account launched on the NextGen platform in 2013. It can be applied for and verified without human interaction.

CIO Australia has contacted NAB for more information.

Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Supporting Association

Blog Posts

Is your content marketing missing the mark?

Does it ever seem like the content you create falls flat on its face or that the leads you’re generating aren’t worth following up?

Dan Ratner

managing director, uberbrand

​ Creating a purpose-driven brand

So you want to be a brand with purpose. But what does it actually mean to build a brand with real meaning?

Paul Chappell

Partner and managing director, Brand + Story

Customer experience crisis: Proactively mitigating the risk of broken promises

Last Friday, three weeks after United Airline’s spectacular customer experience disaster, customers received a letter from the company’s CEO, Oscar Munoz.

STOP STEALING BUISNESS CLASS TOILETS from A380, new 787's and A330's!!!!Thats what you call customer experience ONE toilet for all Busine...

Joe

Qantas CMO: What it's taking to evolve our customer experience

Read more

Dare i suggest that a "CEO" role in a peak industry body like Think Brink is not really much of a leap from CMO because it is also a mark...

Sventana

CMO to CEO: Think Brick chief reveals what it takes to make the jump

Read more

Grate post, thanks for the post.No matter what your business is, if you do no not rank among the top most search results of Google, Yahoo...

Rahul

Image intelligence:10 must-see infographics for marketers

Read more

Thank you Shane Blandford for carrying my Smarketing vision into KM !

Peter Strohkorb

​CMO Interview: Why aligning sales and marketing drives innovation at Konica Minolta

Read more

Thanks for helping me putting those threads of thoughts together. Simplification and connection - neat idea.

Mark Bayly

Tips from IAG on how to craft human-centred design

Read more

Latest Podcast

More podcasts

Sign in