Nissan Motorsport revs up sponsorships with CRM

V8 team's general manager of marketing and sponsorships explains how Nissan ditched spreadsheets to overtake competition

Nissan Motorsport has seen a 22 per cent boost in commercial revenue since March after replacing spreadsheets with cloud-based CRM software, its marketing chief claims.

Nissan Motorsport, based in Braeside, Victoria, is the biggest team in the V8 category with four cars on the grid and large production and technical capability. Ford and GM Holden used to dominate the category but a regulatory change in the last 18 months has allowed Nissan and other new manufacturers to enter.

Sponsorships generate millions of dollars in revenue for Nissan Motorsport, accounting for about 80 per cent of total revenue, the company’s general manager of marketing and sponsorship, Nick Ryan, toldCMO. However, securing racing partnerships is highly competitive.

“Australian sport is heavily populated and there is an enormous amount of competition in terms of teams vying for commercial revenue,” Ryan said. “You have to get smarter with how you operate and what you do.”

Ryan said it’s critical for a racing team like Nissan Motorsport to have an effective sales and CRM tool to find new opportunities and manage existing partnerships.

The GM had worked with Sage CRM in a previous job with a sports marketing agency. When Ryan came to Nissan, he was dismayed to find the racing team relying on spreadsheets for sponsor management.

“We needed to find a process for streamlining what we did,” he said. “When you run natural spreadsheets, things have a tendency to become outdated. Even for the salespeople internally, it’s just not triggering follow-ups.”

Because Ryan had used Sage before and found it easy to use, he said he did not consider any alternative CRMs.

“Once I had initial conversations with Sage and saw the level of support they were willing to provide to assist our business and that it was going to provide more than adequate solution for what we needed to do, we didn’t look to go down any other direction,” he said.

A key benefit is that the CRM is now based in the cloud, a feature that had not been the case when he last used the software. Ryan does a large amount of travel, so it was important to be able to access the CRM from anywhere.

“With so much sales activity on the road, it just assists us in updating things in real-time and then people back here in the office can get those updates without me having to call 15 people,” he said.

At first it had felt daunting to move all the spreadsheet data to the new CRM, but Sage helped out with the process and the transition went smoothly. While the CRM has been in place for less than six months, Nissan Motorsport is already seeing benefits.

“It’s helped us better manage the targeting process and really the follow-up in opportunities we have there, and also the reporting throughout the business,” Ryan said. “It’s allowed us to manage each of these opportunities and assess where each of them are going.”

For sponsor relations, it enables multiple people that manage these relationships to understand at any given point where we sit with those relationships and what the next steps are, Ryan continued.

With Nissan Motorsport barely scratching the surface of the full capabilities of the CRM, Ryan is now looking to take advantage of some of its other features.

“From what we’ve seen so far and how effective it’s been in assisting our business, I think the next step for us is we’ll probably sit down with Sage and understand where else we can take it,” he said.

More customer relationship brand journeys

Adam Bender covers digital marketing and emerging technology for CMO and is the author of dystopian sci-fi novels We, The Watched and Divided We Fall. Follow him on Twitter: @WatchAdam

Follow CMO on Twitter: @CMOAustralia, take part in the CMO Australia conversation on LinkedIn: CMO Australia, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Signup to CMO’s email newsletter to receive your weekly dose of targeted content for the modern marketing chief.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Why are we dubious about deep learning?

The prospect of deep learning gives those of us in the industry something to get really excited about, and something to be nervous about, at the same time.

Katja Forbes

Founder and chief, sfyte

Why you can’t afford to fail at CX in 2019

In 1976 Apple launched. The business would go on to change the game, setting the bar for customer experience (CX). Seamless customer experience and intuitive designs gave customers exactly what they wanted, making other service experiences pale in comparison.

Damian Kernahan

Founder and CEO, Proto Partners

Natural born leaders

Many business and marketing managers progressing to leadership positions face evolving their focus from operational matters to strategic decision making and planning.

Jean-Luc Ambrosi

Author, marketer

Just printed out this Brad Howarth screed to read tomorrow. I need a good laugh once in a while. Or maybe shed some manly-man tears at th...

Larry A Singleton

What a diversity agenda has done for Kellogg's staff and innovation engagement

Read more

Morons. PC Nazis infiltrating and subverting every level in our lives.These scum have destroyed our education system.Read FrontPage Magaz...

Larry A Singleton

What a diversity agenda has done for Kellogg's staff and innovation engagement

Read more

It is an accepted fact that in the present times the mass makes use of digital marketing more often and are more and more enlightened wit...

Digital Marketing Course in Ja

Why RMIT is partnering with Adobe for digital marketing learning

Read more

If men were really the dominating brutes that feminist make them out to be ,then women really would be second class citizens. Without th...

aaron

Analysis: Gillette's latest ad only proves why brands standing for positive change is vital

Read more

In 2019 Augmented Reality plays a vital role in marketing campaign its new way to engaged user with digital content. Try Augmented Realit...

hill william

Predictions: 9 digital marketing trends for 2019

Read more

Latest Podcast

More podcasts

Sign in