Amazon Wallet taps into what consumer still buy in the real world

Could the new offering be Amazon's ploy to run every consumer transaction, online and off, through an Amazon account?

Amazon CEO, Jeff Bezos, has always sold investors and analysts on the future--the company's immediate strategy is about attracting customers, not just amassing profits. Even as Amazon bled money to the tune of US$126 million last quarter, the silver lining was that net sales were up nearly 25 per cent.

Sales are the foundation of the company's future success--in short, Amazon needs consumers to keep shopping. Just a couple days before its quarterly earnings report, it launched Amazon Wallet, a beta app in the Google Play Store and Amazon's own Appstore for Android that acts something like Passbook on the iPhone. In its current form, it's meant to keep all of a mobile user's gift cards (for Amazon and elsewhere) in one convenient place, so they're always accessible when it's time to shop.

The hook, however, is that users need to be signed in to their Amazon account for it to work. So now Amazon will know when users are shopping at retailers that aren't Amazon.

Show me the money

Amazon already sells everything but the kitchen sink (and a few kitchen sinks), but it has no presence in the physical world. Short of opening a warehouse store, Amazon is constantly looking for a way in. The Fire Phone (pictured) is the first serious step toward breaking down those walls--with Firefly, Amazon is turning the world into your shopping mall--and coupled with same-day delivery in some areas, Amazon is ever inching closer to mimicking the instant gratification consumers get from a store, even if it never gets its drone experiment off the ground.

Wallet takes a bit of a different tack. By linking gift cards to an Amazon account, Amazon is peeking in on an individual's brick-and-mortar shopping.

Amazon's complex ecosystem is built on getting consumers to use their Amazon account in myriad ways. From Prime to Kindle to Audible to Amazon Fresh to subsidiaries like Zappos and Wag, Amazon lets consumers purchase anything, wherever they are.

Wallet is still in its infancy, but it seems inevitable that we'll eventually be able to link our credit and debit cards. In fact, when users log into Amazon Wallet accounts on the Web, they'll already see a list of all of the bank cards saved to their Amazon account, and Amazon is surely working on a secure way to expand the app to handle traditional payment methods too.

But even if it establishes a strong foothold in the retail sector with whatever Wallet develops into, Amazon isn't necessarily gunning for Sports Authority's or Sephora's business with this move. The list of merchants who have signed on to support the gift card balance feature, includes not only traditional retailers like Guitar Center and Petco, but also places that Amazon doesn't directly compete with, like The Cheesecake Factory and Whole Foods.

Amazon will be keeping tabs on how and when we use our gift cards to bolster its targeted advertising system, but that's not the primary motivation.

Today our wallets, tomorrow the world

Amazon's biggest enemy is cash, and Wallet is another step toward eliminating it. Almost as soon as it launched, rumours started ramping up about an upcoming card reader similar to what Square and PayPal offer. Amazon already processes transactions for other businesses with its Amazon Payments product, so a fleet of card readers shouldn't be that hard to implement. The eventual goal could be to turn Wallet into a seamless system for buying everything, online or off.

All of the pieces are there. Even if its phone experiment fails, Amazon Wallet could represent a whole new chapter in the company's story, one that takes the experience off the Web and follows consumers everywhere they go.

Join the newsletter!

Error: Please check your email address.
Show Comments

Blog Posts

The competitive advantage Australian retailers have over Amazon

With all of the hype around Amazon, many online retailers have been trying to understand how they can compete with the American retail giant.

Joel Milligan

Performance manager, Columbus Agency

How to become the customer experience custodian

The number one objective enterprises give for embarking on a digital transformation is to improve customer experiences with new engagement models, according to IDC’s 2017 global study.

Fear not: It's only a robot

Every time I pass through the automated border controls at the Sydney airport I walk away with a feeling of exasperation on the one hand and relief on the other. Exasperation, because the face recognition technology inevitably always fails to recognise me. Relief, because we seem to be safely years away from the Orwellian reality of states controlling every aspect of our lives; something the media is keenly warning us against each day.

Dan Kalinski

CEO, iProspect Australia and New Zealand

I worked at Momentum when the transformation started way back in 2013 (not 2015 as stated in the article). It was a painfully slow and co...

Jay

How Momentum Energy has transformed its entire business to be customer-led

Read more

Another buzzword thoughtlessly latched onto, without any thought for the implications on the organisations that have to lumber through th...

Tired

Rolling out agile marketing at Deakin

Read more

Useful., also don’t miss out on these 5 features of Adobe Experience Cloud - Visit here > http://www.softcrylic.com/b...

Sunil Joseph

Adobe debuts Advertising Cloud, Experience Cloud

Read more

the systems that run these things are teachable just like a car, theres stuff still yet to come out to bring up the automation grade, b...

Magnus Robert Carl Wootton

Fear not: It's only a robot - Big data delivery - CMO Australia

Read more

Marin Software’s digital marketing solution as a short way of streamlining and finding a scalable solution...

Al Drazhev

How BizCover is boosting search advertising success

Read more

Latest Podcast

More podcasts

Sign in