Twitter's slipping user growth spooks investors

Despite strong Q4 sales increase, stock plunges after Twitter acknowledges sliding user growth and engagement numbers

Twitter Wednesday reported that fourth quarter sales more than doubled over the past year, but the company nevertheless spooked investors by acknowledging a slowdown in new user growth and in user engagement.

The day after Twitter's first financial report since becoming a public company, its share price went from closing at $65.97 on Wednesday to $50.03 on Thursday.

"Twitter took a big haircut today, not just a trim, as analysts and investors pounded the stock based on slowing user growth," said Dan Olds, an analyst with The Gabriel Consulting Group.

"I think this is a pretty serious situation for Twitter. The biggest attraction to Twitter investors is the potential meteoric user growth. If Twitter is plateauing on user growth, then it's a much less attractive investment," Olds added.

During Wednesday's earnings call, Twitter officials said that 241 million people used the site at least once a month in the last quarter, up 30% from the fourth 2012 quarter, but only 3.9% more than the close of the previous fiscal period.

Twitter also said that in the last four quarters, average user growth was 7.4%, down from the average quarterly growth of 10.3% in 2012.

Twitter reported that user engagement was off during the quarter as well -- the social network had 148 billion views in the last quarter, down from 159 billion views in the previous quarter.

Twitter's user base is still growing but not as fast as it had been. And user engagement, in general, is down.

During the conference call, CEO Dick Costolo said Twitter has a plan to fix things.

"Up until last year, our growth was viral and organic. Growth was something that happened to us," he added. "We have only scratched the surface of what we believe Twitter can become. We simply need to make Twitter a better Twitter."

Costolo said Twitter is focusing on im proving the mobile user experience, making the site more visually engaging and on making the site a better tool for both public and private conversations.

Many analysts say Twitter better make such changes soon.

"If Twitter doesn't get a handle on this, it could be disastrous for the stock price," said Patrick Moorhead, an analyst with Moor Insights & Strategy.

"If you remember, right after Facebook launched its IPO, the world tracked their every move to fix their mobile problem. Their stock declined until they started showing signs of life. To Facebook's credit, they overcame that hurdle. I have my doubts about Twitter," he added

Analysts say Twitter must figure out whether the user growth and engagement slowdown is a symptom of a bigger problem, or is simply part of a normal up and down business cycle.

Scott Strawn, an analyst at IDC, said too early to get a handle on social media business cycles.

"A lot of these companies are dependent on rapid user growth," he said. "We're really still trying to understand what those cycles look like. The first example was MySpace. We saw a lot of rapid adoption and then very rapid collapse. If you're not deeply engaged, there is that potential for rapid collapse. But we haven't seen enough of these cycles to get a handle on these trajectories."

The social networking world is, after all, still relatively young. Facebook, the world's largest social network, just marked its tenth anniversary as a company this week.

Thus, social media players are still trying to figure out how to keep growing while continuing to innovate.

Olds suggests that Twitter needs to do something to expand its offerings.

"Twitter is still a one-trick pony," he said. "With Twitter, users get a long list of pithy quotes that are often commenting on a momentary event. I haven't seen any research, but I suspect Tweets don't have a long shelf life. It might be time to reveal a second act, extending the platform in a way that gives users more to do and engages them for longer periods of time."

Twitter does offer its users a sense of immediacy.

For instance, 24.9 million tweets were posted during Sunday's Superbowl featuring comments on the game and halftime show. The total set a single event record for Twitter.

Twitter was also a major part of last month's presidential State of the Union address, logging with 1.7 million related tweets. It's regularly a part of big happenings, whether a major storm, political upheaval or a sporting event.

Facebook may have a lot more users than Twitter, but is looking to match the latter's sense of urgency. For instance, Facebook has gone so far as to mimic Twitter's Trending feature and hashtags.

Now maybe it' time for Twitter to take a page from Facebook.

Twitter should be looking around to see what company, and what fresh ideas, they can add to their own site, as well as innovating internally.

Twitter isn't in trouble -- yet, noted Brian Blau, an analyst with Gartner, Inc.

"If Twitter is still struggling with user growth in three to four quarters, then there may be a more fundamental issue with the core product proposition and value," Blau said. "I don't think that Twitter is there yet so we will need to watch what happens and monitor if their efforts in 2014 are successful."

Sharon Gaudin covers the Internet and Web 2.0, emerging technologies, and desktop and laptop chips for Computerworld. Follow Sharon on Twitter at @sgaudin, or subscribe to Sharon's RSS feed . Her email address is sgaudin@computerworld.com.

Read more about social media in Computerworld's Social Media Topic Center.

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