Gartner Says CIOs and CMOs Must Learn to Collaborate on Digital Marketing

The research firm predicts the convergence of IT and marketing as businesses increasingly look to digital promotional strategies.

As businesses across industries shift more of their marketing operations into the digital space, CMOs and CIOs need to evolve away from their traditional, siloed roles and develop a more collaborative relationship, according to research firm Gartner.

Jennifer Beck, a Gartner vice president and research fellow, made the case in an online presentation yesterday that, while the discussion about the converging roles of marketing and IT is not new, companies can achieve higher growth rates and further their marketing objectives if they focus on how the two disciplines can support each other to advance business missions.

[Related: Are CIOs Destined to Work for the CMO?]

"This conversation started back in 2008. There have been lots of debates about the CMO-CIO relationship and how does it improve, how does it get better. Why are these two functions often on different planets? And I just found that driving the wedge and talking about why they're different is just not very helpful," Beck says.

Gartner's own polling supports the emergence of a "hybrid" role within organizations. In 2012, 70 percent of companies surveyed by the research group reported having a chief marketing technologist. One year later, that figure had risen to 80 percent.

CMos and CIOs still don't trust each other: Accenture Report
CMOs and CIOs should join forces to win the mobile war
Big data brings CMOs and CIOs closer together

What Is Digital Marketing Anyway?

Given the increasing overlap between marketing and IT, "It's not really a meaningful distinction anymore," she says.

Gartner's own polling supports the emergence of a "hybrid" role within organizations. In 2012, 70 percent of companies surveyed by the research group reported having a chief marketing technologist. One year later, that figure had risen to 80 percent.

[Related: Does the Rise of the CMO Threaten CIOs?]

From an organizational perspective, while that position remains generally the province of the marketing department, more businesses are moving it to IT. In 2012, 19 percent of chief marketing technologists reported to their organization's IT department. In 2013, IT claimed 29 percent of those roles. Conversely, from 2012 to 2013, the proportion of chief marketing technologists who reported to the marketing department dipped form 78 percent to 71 percent.

Beck explains that the people who fill those hybrid roles often have varied background and skill sets that tend to include an understanding of technical areas like data collection and analytics, as well as a familiarity with social media, marketing software and the agency model of the marketing world.

The Rush to Break Down Barriers Between IT and Marketing

[Related: Tech Gives Rise to the Digital Marketer]

In part, that shift can be attributed to the rise of the digital sales channel. After all, if marketing is ginning up a promotion that aims to send a crush of traffic to the website at a certain time, bringing IT into the planning process can ensure that capacity is sufficient to keep the site running. "There's all that magic behind the front end," Beck says.

She also notes the growing sense among business leaders that marketing should be data-driven and "deterministic," that digital promotions inherently can -- and should -- be measured and objectively evaluated. And IT, of course, has a role to play in performing the sophisticated analytics -- both real-time and predictive -- needed to glean meaningful insights from the swelling volume of data that businesses are collecting, much of which resides outside the companies' internal properties, scattered across call centers, affiliate marketers and social media sites.

"This is the place that marketing really needs to synch up with other talented people in your company," Beck says. "Everybody can collect data. What you do with it is what really matters."

Kenneth Corbin is a Washington, D.C.-based writer who covers government and regulatory issues for CIO.com. Follow Kenneth on Twitter @kecorb. Follow everything from CIO.com on Twitter @CIOonline, Facebook, Google + and LinkedIn.

Read more about industry verticals in CIO's Industry Verticals Drilldown.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Is customer segmentation dead?

Ginni Rometty, the CEO of IBM, announced the death of customer segmentation five years ago saying, "The shift is to go from the segment to the individual. She might have been a bit premature for most marketers, but if customer segmentation isn't dead yet, it's definitely on life support.

Richard Taylor

Senior digital strategist, Spinach

How people buy brands

Andrew Ehrenberg was a giant in the field of marketing science. He believed scientific methods could reveal law-like patterns of how people buy. In this post, I summarise one of Ehrenberg’s most important discoveries and its implications on how people buy brands.

Kyle Ross

Strategist, TRP

Is artificial intelligence riddled with bias?

The purpose of Artificial Intelligence (AI) has always been to replace the menial and repetitive tasks we do each day in every sector, so that we can concentrate on doing what we do best. Saving time and money has certainly been a decent outcome as AI infiltrates the business landscape, however, now we are starting to see problems that cause major issues in practice.

Katja Forbes

Founder and chief, sfyte

This is so cool & Innovative . A Milestone will be created by this.

Digital Marketing Courses

AANA, IAB and MFA chiefs detail first cross-industry digital advertising practices

Read more

“2019 will be the year brands leverage their social capital with consumers to help drive sales, answer questions, and act on the brand’s ...

Engenius

Predictions: 9 digital marketing trends for 2019

Read more

At the deeper levels of artificial intelligence, computing machines make all kinds of correlations among whatever data is available to th...

Fraction Tech

Is artificial intelligence riddled with bias? - Customer Design - CMO Australia

Read more

https://myiplookup.com/ - find your ip address and location information in our main page. Also there are many ip tools you can use : IP L...

savefrom

iSelect outlines new approach to arrest ineffective marketing as its reports full-year results

Read more

https://myiplookup.com/ - this website will allow you to View Alexa Ranking and graph Check http headers of a website, tool to compare te...

savefrom

The Star's first CMO creates all-new marketing team

Read more

Latest Podcast

More podcasts

Sign in