EasyJet staff 'threaten to deny boarding to passenger complaining on Twitter'

The airline has since said no passenger will be denied boarding due to comments on social networks

A passenger due to board an easyJet flight was allegedly threatened by staff at an airport after he complained on Twitter about the airline.

Mark Leiser (@mleiser), a PHD student at Strathclyde University, tweeted last night that an easyJet flight was delayed by 90 minutes and that as a result a soldier was going to miss their last connection. Leiser complained that easyJet should compensate him for his transport to Portsmouth.

He said: "Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!"

This was shortly followed by Leiser claiming that the airline was threatening to not let him board his flight.

He tweeted: "Manager from easyjet just said I couldn't board flight because I criticised @easyjet on Twitter before boarding the flight."

This was then followed by: "Manager came down to inquire why I was tweeting about @easyjet. Staff member said I can't tweet stuff like that. Asked me to save the tweet."

Finally, Leiser quoted a member of easyJet staff as saying: "You're a lawyer. You know you can't tweet stuff like that and expect to get on an @easyJet flight."

The company's corporate Twitter account tweeted an apology this morning.

@easyjet said: "Hi Mark, we are sorry to hear about this unfortunate incident. NO passenger will be denied boarding due to comments made on twitter. Please send us a DM so that we can sort this out for you. Best regards, NK."

A spokesperson for the airline told Computerworld UK: "easyJet has never denied boarding due to comments on social media. On the rare occasion that we consider denying boarding it is on the basis of disruptive behaviour."

However, the airline was unable to deny the sequence of events and comments made by members of staff.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Building a human-curated brand

If the FANG (Facebook, Amazon, Netflix, Google) sector and their measured worth are the final argument for the successful 21st Century model, then they are beyond reproach. Fine-tuning masses of algorithms to reduce human touchpoints and deliver wild returns to investors—all with workforces infinitesimally small compared to the giants of the 20th Century—has been proven out.

Will Smith

Co-founder and head of new markets, The Plum Guide

Sustainability trends brands can expect in 2020

​Marketers have made strides this year in sustainability with the number of brands rallying behind the Not Business As Usual alliance for action against climate change being a sign of the times. While sustainability efforts have gained momentum this year, 2020 is shaping up to be the year brands are really held accountable for their work in this area.

Ben King

CSR manager & sustainability expert, Finder

The trouble with Scotty from Marketing

As a Marketer, the ‘Scotty from Marketing’ meme troubles me.

Natalie Robinson

Director of marketing and communications, Melbourne Polytechnic

It's a pretty interesting article to read. I will learn more about this company later.

Dan Bullock

40 staff and 1000 contracts affected as foodora closes its Australian operations

Read more

If you think it can benefit both consumer and seller then it would be great

Simon Bird

Why Ford is counting on the Internet of Things to drive customer engagement

Read more

It's a good idea. Customers really should control their data. Now I understand why it's important.

Elvin Huntsberry

Salesforce CMO: Modern marketers have an obligation to give customers control of their data

Read more

Instagram changes algorithms every time you get used to them. It really pisses me off. What else pisses me off? The fact that Instagram d...

Nickwood

Instagram loses the like in Australia; industry reacts positively

Read more

I tried www.analisa.io to see my Instagram Insight

Dina Rahmawati

7 marketing technology predictions for 2016

Read more

Latest Podcast

More podcasts

Sign in