The airline has since said no passenger will be denied boarding due to comments on social networks
A passenger due to board an easyJet flight was allegedly threatened by staff at an airport after he complained on Twitter about the airline.
Mark Leiser (@mleiser), a PHD student at Strathclyde University, tweeted last night that an easyJet flight was delayed by 90 minutes and that as a result a soldier was going to miss their last connection. Leiser complained that easyJet should compensate him for his transport to Portsmouth.
He said: "Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!"
This was shortly followed by Leiser claiming that the airline was threatening to not let him board his flight.
He tweeted: "Manager from easyjet just said I couldn't board flight because I criticised @easyjet on Twitter before boarding the flight."
This was then followed by: "Manager came down to inquire why I was tweeting about @easyjet. Staff member said I can't tweet stuff like that. Asked me to save the tweet."
Finally, Leiser quoted a member of easyJet staff as saying: "You're a lawyer. You know you can't tweet stuff like that and expect to get on an @easyJet flight."
The company's corporate Twitter account tweeted an apology this morning.
@easyjet said: "Hi Mark, we are sorry to hear about this unfortunate incident. NO passenger will be denied boarding due to comments made on twitter. Please send us a DM so that we can sort this out for you. Best regards, NK."
A spokesperson for the airline told Computerworld UK: "easyJet has never denied boarding due to comments on social media. On the rare occasion that we consider denying boarding it is on the basis of disruptive behaviour."
However, the airline was unable to deny the sequence of events and comments made by members of staff.
The faith people have in brands creates opportunity for those brands to become trusted advisors. In turn, this builds success by increasing the brand’s profile, letting it broaden its product offering and driving stronger customer loyalty.
The push to start new businesses continues. In Q1 2017, the number of seed and angel deals increased by 1.4 per cent compared to Q1 2016.
When we read articles about the need for increased diversity in marketing land, it is often through the lens of gender.
A business that cares about its customers is an easy thing to say; it’s much harder to do.
Educational activities is always a prestigious approaches in taking time for the smoother operational planning to implement in the long r...
ikuyo
Save the Children's marketing chief swaps not-for-profit for education
We all know that digital marketing in order to promote a brand, products and services is by the use of electronic media. The evolution of...
Helaina Berry
Predictions: 17 digital marketing trends for 2017
Interesting insight, well explained and the examples are just apt.Thanks for sharing!
FreshMindIdeas
The politics of branding - Brand science - CMO Australia
When the world that we live in floods with gigabytes of content every day, we have to learn to be selective about it. Such educational we...
Paulina Cameron
ADMA launches education program to tackle viewability, ad fraud and brand safety
Hi, i am an Aistralian ALK patient, been on xalkori dec 13 to oct 15 and achieved remission of disease, since been on Ceritinib until no...
gary packer
Pfizer Australia adopts AI-powered digital analyst tool for sales and marketing decision making