Slideshow
In pictures: Improving customer experiences through smart personalisation
Marketers from a wealth of industries joined CMO and roundtable sponsor, Progress, to discuss how they're working to improve their omni-channel customer experience strategies and the role of digital in delivery and value. Here are pictorial highlights from the event.
Landis+Gyr GM marketing and communications, ANZ and Asia-Pacific, Monique Spanbrook
ING Direct head of digital delivery, Ankur Sharda
Progress Software's Bill Swale
IR CMO, Kevin Ryder
From left: Bupa director of customer experience, Ayela Thilo; Metcash head of customer engagement, Malcolm Martyn; Progress Software's Andrew Marsland
Tyres4U GM marketing, Gregor Stone
Stockland CMO, Ben Allen
From left: Expedia's Justin Lee, Bupa's Ayela Thilo and Metcash's Malcolm Martyn
NRMA Group marketing Lead, GMS, Debbie Lee-Tam
Uni of Sydney head of marketing, Johanna Lowe
American Express marketing director, Ruth Standring
Sutton Motors group marketing and CRM manager, Ashish Gupta
Jirsch Sutherland COO, Gareth Gammon
Wolters Kluwer managing director, Krista Moore
Expedia head of customer experience, Justin Lee
TAFE NSW director of customer engagement, Catrin Hobart