7:30am | Registration, networking and hot breakfast served |
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8:00am | Welcome CMO/CIO Publisher and Editor and ADMA CEO |
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8:10am |
Keynote: Service Excellence Culture: Joseph Quitoni, corporate director of culture transformation, The Ritz-Carlton Leadership Centre |
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8:50am | Case study: Transforming to a customer-first,
omni-channel approach: EnergyAustralia chief customer officer, Kim Clarke |
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9:25am | Melbourne Only - Case Study
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9:25am | Panellists discuss how they’re working
to build better customer experiences, digital’s role,
and how marketing and IT are fostering excellence
and effectiveness Sydney panel:
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10:00 | Melbourne panel:
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10:00 | Breakfast conclusion - Sydney | |
10:30am | Breakfast conclusion - Melbourne |