ForgeRock enables millions of consumers to interact with organisations online, building secure relationships and enabling new digital offerings from any device or connected thing. . Learn more

Security, big data and the Internet of Things – Are they on your CMO to do list for 2016?

Top 5 innovation predictions that will impact the way marketers work in 2016

The technology industry moves at a relentless pace, making it both exhilarating and unforgiving. For those marketers at the forefront of innovation it is an incredibly exciting place to be, but what trends are we likely to see coming to the fore in 2016? Below are five predictions relating to security, big data and the Internet of Things (IoT) that will have a major impact on the marketing technology landscape in 2016.

1. Tagging data at source will multiply the value of big data exponentially

The big data concept has been around for a number of years now, but most businesses are still struggling to extract any value from the data they gather. This is typically because they are looking at the data in isolation, which in itself is largely meaningless. In order to make sense of big data, it must be examined within the context it was collected. By tagging data at the point of collection with additional contextual information, the value that can be extracted from it across an organisation is multiplied significantly. Key factors such as where and when the data was collected or who/what it was collected from are central to understanding data more effectively. Consent, context, identity and security data points will all significantly boost the value of big data exponentially.

2. The evolving Internet of Things will change the way we interact with the world around us

The Internet of Things (IoT) continues to rapidly gather pace but to date, the majority of popular IoT applications have been ‘nice to have’ rather than business critical. This is about to change. As technology evolves and contextual big data becomes more meaningful, businesses and governments will be able to harness the IoT to fundamentally change our daily lives. Central to this is the increasingly intertwined relationship between people, ‘things’ and apps, meaning anyone with a smartphone is able to receive a constant stream of personalised information straight to their device. They can also act on information immediately using bespoke apps and services, should it be required.

3. The fight to become the ‘Amazon of the IoT’ will intensify

Amazon’s disruptive one-stop-shop approach to online shopping saw it quickly become the dominant force in the retail industry. As the IoT’s vast potential becomes more apparent, we will start to see a growing number of organisations fighting to establish themselves as the go-to provider of IoT solutions, or the Amazon of the IoT. This will spur the rise of the IoT mega-platform; vast one-stop-shop Platform-as-a-Service solutions. The battle will likely play out across both the consumer and enterprise spaces and many of the usual suspects are already coming to the fore. Apple, Google and Intel are all vying for control of our homes, while Microsoft, IBM and Oracle are fighting over our businesses, but the scene could be set for a disruptive innovator to come in and take everyone by surprise. After all, no one had heard of Amazon 20 years ago…

4. Technology enabled transparency will become a competitive differentiator

Modern consumers want highly tailored, personalised services delivered straight to their devices, yet are rarely willing to part with the personal information needed to provide them. Organisations must ask themselves why this is the case? The answer is invariably linked to privacy and trust. Many consumers quite rightly have apprehensions about divulging too much personal information online, particularly when existing privacy controls typically have an all or nothing approach to privacy. As such, in one click, you either must divulge everything about yourself, or nothing at all. Organisations able to offer a more bespoke privacy sharing experience will have a distinct competitive advantage. A new standard, known as User Managed Access is now becoming available that can deliver this kind of experience. Those that embrace it early will be able to build a far stronger relationship with customers built on trust and mutual benefit.

5. Identity based technology will shoulder more of the security burden

Even some of the most robust network security measures cannot protect against simple customer errors, often with disastrous consequences. However, the growth in identity-based technology will soon address this difficult security blind spot. Adding identity based security layers to a traditional security solution can significantly strengthen overall protection by ensuring the individual requesting access is exactly who they claim to be. In addition to factoring in geographical location and further identity based personal checks, organisations can use this approach to implement mid-session security checks as well. This approach protects against fraudulent activity if the legitimate user has stepped away from their computer, thus further securing the system as a whole.

No one can predict the future with absolute certainty, but there are plenty of clues out there that can be used to better understand what lies ahead.

Authored by John Donovan, Regional Vice President for Australia, New Zealand and ASEAN, ForgeRock.

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Supporting Association

Blog Posts

Un-complicating multi-channel marketing: 5 actionable steps

There’s so much choice available that customers can pick and choose who they buy from and where, when, and how it happens. They want to discover, research, evaluate, and purchase on their preferred channel. Give them that option, and they’re more likely to choose you. That’s the whole point behind the multi-channel approach.

Aaron Agius

Co-founder and managing director, Louder Online

People in vegan houses shouldn't throw bacon

Picture this. You’re at a Gourmerican burger joint chomping a cheeseburger, when an outspoken vegan friend starts preaching that you’re killing the planet. Last week, that same vegan downed a pricey glass of pinot before their flight to a far-flung destination, armed with their strongest mossie repellant and first aid kit. Anything amiss?

Abbie Love

Strategist, Ikon Communications

The role of the CMO is evolving: Are you keeping up?

My (amazing) vacation in the Galapagos Islands earlier in the year got me thinking about Charles Darwin and his theory of evolution. What does this have to do with the role of today’s CMO, you ask? Plenty.

Sheryl Pattek

Vice-president, executive partner

It’s excellent aiming to resurrect the complete within the hearts and minds of connected customers, moreover because the terribly relevan...

CMO Interview: How Kodak’s global CMO is bringing the brand back from the brink

Read more

Great to see ActiveCampaign's growth funded with some serious money.As a platform, it's up there with the usual suspects in terms of feat...

Lawrence Ladomery

CMO's top 10 martech stories for the week - 13 October

Read more


Kerry Edwards

Open Colleges taps into social for better student interaction

Read more

Or just go to sites like www.shopsthatshiptoaustralia.c... and others and be sure that the stores will send to where you live :-)


Why online shopping is like dating – RedBalloon CEO

Read more

Personalisation is the key. Customers demand a very relatable and well defined CX where the sincerity and understanding of their disposit...

Hitesh Parekh

In pictures: Improving cutomer experiences through smart personalisation

Read more

Latest Podcast

More podcasts

Sign in