CMO's top 10 martech stories for the week – 23 Dec

Marketing and ad tech news from Unruly, Microsoft, Lithium, Zoho, MapAnything, WPP, Benchmark Intelligence, Rubicon Project and Authenticated Digital


Video ad tech company gets Unruly with content marketing

Video ad tech company, Unruly, and content marketing business, Emotive, have joined forces in the name of helping brands increase the shareability and impact of digital video ads in Australia.

To kick off the partnership, Emotive used Unruly’s algorithmic tool, ShareRan, to predict the emotional impact of Optus’ recently launched Ricky Gervais ads ahead of launch, along with the social and behavioural triggers the content was designed to address. The algorithm is designed to predict how shareable an ad is before it is distributed, and has been trained by combining 2 trillion video views with more than 395,000 consumer data points.

According to the two companies, the algorithm was also able to predict the levels of brand recall and purchase intent the ads were likely to generate.

Among the findings was that the ad evoked ‘amusement’ as an emotional response in viewers, and that males were more responsive than females. ‘Opinion seeking’ was also a key social motivation to share the ads, likely driven by ‘hilarity’ or ‘surprise’.

“As brands battle the ‘adblockalypse’, they are under more pressure than ever to create content which their audience truly enjoy and want to share,” said Unruly’s Australia and New Zealand MD, Lance Traore. “Partnering with Emotive has meant we can best advise on how to inject emotion into their content creation and guarantee it will be consumed by the relevant audience, ensuring we engage consumers rather than frustrate them.”

Emotive CEO and founder, Simon Joyce, said his company’s approach was aimed at mitigating risks around video content for clients.

“We don’t want to leave the virality of our client’s content down to luck, which is why we partnered with Unruly to build on our own accountable social video content marketing model,” he added.

Authenticated Digital Launches First Digital Advertising Authentication Platform

Authenticated Digital, a business established by the co-founders of OpenX in 2014, has launched its first proprietary platform for digital advertising, aimed at digital media buyers and sellers.

Authenticated Digital’s core technology aims to bring full transparency to display, mobile and online video advertising by verifying the authenticity of each impression and providing an audit trail. Customers to date include CafeMedia, OpenX and Axonix.

According to co-founders, Damon Reeve and Scott Switzer, the platform removes one of the biggest barriers to digital advertising growth, particularly around programmatic: Trusting digital advertising inventory.

“With our service we can assure meaningful ad delivery and a better ROI,” the pair said.

Authenticated Digital comes in two forms: Mapper, a post-bid analytics service which provides authenticated data streamed directly to data management systems; and Selector, a pre-bid authentication services designed to enable buyers to acquire impressions via authenticated metrics. The pair also said other product offerings are in development.

The company is based in New York and has also opened a London office.

WPP boosts programmatic capabilities with The Exchange Lab deal

WPP’s GroupM division is bolstering its programmatic advertising capabilities by acquiring The Exchange Lab and its proprietary technology, Proteus. WPP said the eight-year-old business will operate as an agnostic business layer within its Connect offering, and allow the group to extend its multi-platform programmatic approach.

Connect is GroupM’s worldwide digital organisation and unites data, operations and technology across search, programmatic, social, mobile and all other real-time and biddable media.

The Exchange Lab’s Proteus platform enables users to have a view across all programmatic channels and partners by unifying demand-side platforms (DSPs), marketing technologies and exchanges into one management layer.

In a statement, WPP said integrating Proteus will allow clients to allocate marketing budgets across any and all programmatic partners including GroupM’s proprietary media properties.

Read more about the deal here.

Lithium adds Value Analytics and Cohort Benchmarking

Social media management platform, Lithium, has expanded its analytics platform to provide brands with further insight into the health and well-being of their social communities.

The first enhancement, Value Analytics, is aimed at helping brands measure the results of community experiences on customers and gauge the community’s overall impact on their business and builds on the vendor’s Community Health Index. This is achieved by integrating marketing and customer service and support data, including Net Promoter Score, customer satisfaction and call deflection, into the platform.

Lithium Cohort Benchmarking, meanwhile, allows brands to benchmark their community performance against similar brands by geography, industry and maturity using 14 different metrics including unique visitors, replies and solutions.

“For years businesses have been wrestling with knowing they need to have a strong social presence, but not having the right numbers to quantify the business impact of their social strategy,” said Lithium’s president and CEO, Rob Tarkoff.

“Using data gleaned over the last 14 years from our 400+ communities that see around 100 million unique visitors per month, we can outline best practices for our customers to get the most out of their communities. This is all backed up with our new ability to provide customers meaningful data like CSAT and NPS, and give them the ability to benchmark performance against a relevant peer group.”

Zoho and RingCentral partner up

Zoho and RingCentral have partnered up to integrate RingCentral’s customer call management offering into Zoho CRM, a customer relationship management platform.

In a statement, the companies claimed the integration offers users an unprecedented level of control and insight to customers seeking advanced cloud communications and CRM functionality.

The integration sees single-click dialling, as well as screen pop-ups for incoming customer calls, become part of the CRM offering. Automatic call logging also lets sales and support teams manage call-related activities within Zoho CRM. Additionally, users gain access to contextual information during calls, a feature aimed at helping them build better relationships with customers.

“By integrating Zoho with RingCentral’s cloud business communications solution we are addressing a key requirement that many of our 15+ million users are demanding: Better customer engagement and automation,” said Zoho’s VP of business development, Ian Wenig.

“Our CRM application already provides a wealth of information and powerful insights to business users, and when integrated with RingCentral, we now provide a more holistic view of customer interactions in addition to smoother operational workflow.”

Benchmark Intelligence brings in IBM Watson for retail smarts

Retail focused technology vendor, Benchmark Intelligence, has started leveraging IBM’s cognitive computing platform, Watson, to help retailers better measure and improve the performance of bricks-and-mortar locations through data insight.

Benchmark’s product suite aims to help retail chains analyse why certain locations perform better than others by collecting customer data in a variety of ways including social media listening, mobile text messaging comments, surveys and field audits. Most of this data is qualitative and unstructured.

Leveraging Watson, the company said it can now easily mine this data for patterns based on natural language understanding and sentiment analysis to surface insights on customer issues like quality of service or store cleanliness. It’s doing this by leveraging Watson’s sentiment analysis and keyword extraction APIs.

Benchmark’s product suite powered by Watson is already available, and the company is working to implement the technology with a number of retail chains, first of which is California-based seafood retailer, Slapfish.

“By tapping into IBM Watson, Benchmark Intelligence has been the best customer service tool for Slapfish because it enables us to assess a variety of insights from customers across one platform,” said Slapfish’s co-founder, Andrew Gruel. “Instead of having a manager comb through various review sites and customer feedback platforms, we can now easily and efficiently stay up to date on customer satisfaction."

“We’re excited about the capabilities we now have through using Watson,” added Benchmark Intelligence CEO, Eric Santos. “The cognitive capabilities of Watson are enabling us to digest volumes of data we never could before and transform the customer experience across numerous retailers.”

MapAnything raises US$7.3 million for geo-analytics and location platform

US-based MapAnything, a mapping, geo-analytics and location intelligence solutions provider for Salesforce platform users, has raised US$7.3 million in a series A funding round led by GreyCroft Partners.

The funding will be used to expand sales and marketing efforts as well as accelerate product development.

MapAnything was founded in 2009 and has 750 customers globally, from small business to enterprise. Its flagship product, MapAnything, provides mapping, schedule planning, route optimisation, real-time geo-location, territory management and geo-analytics and is available to Salesforce users via the Salesforce AppExchange.

“We are excited to start the next phase of MapAnything’s journey,” said the company’s CEO, John Stewart. “The funding will allow us to address the demand for our MapAnything App and expand our marketing and sales efforts domestically and internationally. In addition, we will be launching a new suite of geo-focused apps as we extend the MapAnything family of products.”

Microsoft buys messaging app startup

Collaboration and voice chat app company, Talko has sold to Microsoft, which will roll its technology and team members into Skype.

In a post to the company’s blog, the Talko team said that success in the messaging app space for consumers is binary: Some companies are able to launch a wildly popular product that takes off with wide adoption, while others drift into obscurity. Talko was on the latter path, so the company opted to get out of the business and work with Microsoft.

“For all the value and enjoyment it's delivered, and for all the team's listening and perseverance, Talko was largely on the path to filling a [passionate] niche,” the company said. “We’re in this to have great impact, so it's time for a change.”

Talko's technology will be put to use improving Microsoft's Skype and Skype for Business communication products, but the service itself will shut down by March 2016. Before then, users will be able to download the contents of their past conversations, including voice, text and photos, as “simple files”, the company said.

Financial terms of the deal were not disclosed.

This is the second time Microsoft has acquired a startup helmed by Ray Ozzie, whose last company, Groove Networks, was purchased by the software giant in 2005. Like Talko, it specialised in productivity tools that were then integrated into SharePoint and OneDrive.

Talko joins a laundry list of other purchases by Microsoft over the past year, including the acquisitions of companies behind Wunderlist and Sunrise Calendar.

Microsoft pursues analytics ambitions with acquisition

The second of Microsoft’s acquisitions this week is enterprise analytics provider, Metanautix, a company that makes it possible for businesses to pull together all their data and gain insights into it.

Metanautix's product can pull information in from a variety of private and public cloud data sources including traditional data warehouses, NoSQL databases like Cassandra and business systems like Salesforce. Once it’s aggregated, businesses can use SQL to query the resulting data pipeline in order to glean insights from the information.

Again, terms of the deal weren’t disclosed, and Microsoft isn’t saying much about its plans for Metanautix's technology. However, corporate VP, Joseph Sirosh, revealed the company plans to roll it into products like SQL Server and Cortana Analytics Suite.

This deal is another step in Microsoft's strategy to offer businesses powerful analytics, machine learning and artificial intelligence capabilities to make them more productive in an age of data proliferation. By providing access to capabilities most companies couldn't develop on their own, Microsoft has the potential to draw more users into its public and private cloud ecosystems.

Rubicon Project launches in-app mobile header bidding technology

Ad tech player, Rubicon Project, has put the next generation of its header bidding technology, FastLane, into beta testing for inapp advertising.

The new functionality has already undergone a beta trial on desktop platforms, where it generated triple-digital CPM rate increases, the company claimed. The next phase sees it being used for inapp advertising for mobile inventory as well.

Rubicon Project first launched header tags with its Real Time Pricing feature in 2012 and announced FastLane in October this year. The publicly traded company was established in 2007 and claims to be best known for pioneering advertising automation technology.

According to Rubicon Project, more than a third of the US comScore top 50 publishers are integrating the Fastlane header tag, and the company expects most of its top desktop and mobile publishers to be live by early 2016.

Header bidding enables publishers to unify the auction for each impression they show rather than take the current ‘waterfall’ approach to ad serving. The latter breaks the auction down into multiple mini-auctions, potentially capping the value publishers can achieve on premium types of inventory.

“Premium publishers and the top mobile app developers have struggled to achieve the robust pricing that desktop inventory commands, even in the highly curated inventory packages they offer in mobile private marketplaces,” said head of mobile for Rubicon Project, Joe Prusz.

“As the only header bidding solution in the market today for both desktop and in app inventory, FastLane for Mobile Apps empowers publishers and app developers with the pricing intelligence they need to command premium pricing for their mobile audiences increasing fill rates and spurring the growth of mobile CPMs across both open auction and mobile private marketplaces.”

- With additional reporting by Blair Hanley Frank, IDG News Service.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Supporting Association

Blog Posts

Top tips to uncovering consumer insights for business innovation

An in-depth understanding of consumers sits at the heart of what we all need to do, but we know it’s not always easy to uncover insights that will unlock a true innovation opportunity.

Matt Whale

Managing director, How To Impact

Is your customer experience program suffering bright shiny object syndrome?

You may have heard of ‘bright shiny object syndrome’. The term is used to describe new initiatives undertaken by organisations that either lack a strategic approach, or suffer from a failure to effectively implement.

Leveraging technology to stand out in the sea of sameness

The technology I'm talking about here is data and marketing automation. Current digital marketing methodology, much as it is practiced at Bluewolf, dictates the need for a strategy that does four things: Finds the right audience, uses the right channel, delivers the right content, and does all of that at the right time.

Eric Berridge

CEO and co-founder of Bluewolf, an IBM Company

Lead Management is very important part of the process. For anyone running Facebook Lead Ads I would recommend using this service.Get your...

Dirk Lo

How this fintech startup is improving content marketing and lead generation

Read more

I am agreeing with Mr. Tyron Hayes that a measured test-and-learn approach could be missing opportunities to not only better engage custo...

rush essay reviews

CMO interview: How Curtin University’s marketing chief is using test and learn to cope with complexity

Read more

Excellent!

Dr Sadasivan,US

Shakespeare shows data and creativity aren’t Montagues and Capulets

Read more

Great article! Agreed with all... Matthew Lerner, Deeps De Silva... When a company has a great product that solves customers needs, a gre...

James Tyler

Why marketers are embracing growth hacking techniques

Read more

Very good article, Social media analytics helps in problem identification. They can serve as an early warning system for negative custome...

BizVinu

Four ways to use social media to boost customer loyalty

Read more

Latest Podcast

More podcasts

Sign in