An in-depth understanding of consumers sits at the heart of what we all need to do, but we know it’s not always easy to uncover insights that will unlock a true innovation opportunity.
When Carolyn Bendall was appointed head of marketing for ANZ Australia 18 months ago, her task was concise yet considerable: Evolve the marketing function.
“The priority coming in, and how I actually pitched for the role, was about the changing face of leading the biggest marketing function for ANZ,” she says. “It was about recognising the things that have changed and being prepared to challenge the status quo.”
Some of this related to organisational design, other aspects to the skillsets, roles and practices marketing needs to embrace to perform well in the face of digital and social upheaval, Bendall says.
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