NAB View pulls together multiple customer accounts

Bankers can see if the customer holds NAB personal/business accounts, accounts in UBank or policies with MLC

National Australia Bank (NAB) is rolling out a portal called NAB View for its 4,500 business bankers which brings together information from 12 million customer accounts.

This includes data from NAB accounts, UBank accounts and MLC policies.

Using their PC or tablet, NAB’s business bankers will be able to see all relevant information about a customer on one screen rather than having to go to different databases.

NAB CIO David Boyle said NAB View is designed to help improve customer service.

“Consolidating data in one spot enables bankers to be faster and more efficient, meaning they’ll spend less time finding and reviewing information across different systems, and more time providing advice to customers,” he said in a statement.

“For example, NAB View halves the time it takes for a business banker to complete an annual review with a customer. With this extra time up their sleeves, bankers can spend more time focussing on their clients’ future needs.”

Built on the Oracle customer hub, it combines information from three different sources: core customer and account information, NAB wealth and wholesale banking.

According to Boyle, the bank has 12 million customer accounts.

“It took four months to consolidate the data onto the Customer Hub when we first turned it on – that should give everyone a sense as to how big this task was,” he added.

NAB View is part of the bank’s NextGen program, designed to deliver a digital core banking platform. In December 2013, the bank announced that 4 million customers would be migrated to NextGen over the next three years.

NAB's enterprise services & transformation group executive, Lisa Gray, said that customers will be able to open an NAB-branded personal account on the NextGen platform from early 2015.

Ubank Usaver Ultra was the first transaction account launched on the NextGen platform in 2013. It can be applied for and verified without human interaction.

CIO Australia has contacted NAB for more information.

Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Supporting Association

Blog Posts

Is AI on course to take over human creativity?

Computers and artificial intelligence have come along at an exponential rate over the past few decades, from being regarded as oversized adding machines to the point where they have played integral roles in some legitimately creative endeavours.

Jason Dooris

CEO and founder, Atomic 212

Are you leading technology changes or is technology leading you?

In a recent conversation with a chief technology officer, he asserted all digital technology changes in his organisation were being led by IT and not by marketing. It made me wonder: How long a marketing function like this could survive?

Jean-Luc Ambrosi

Author, marketer

Disruption Down Under – What’s Amazon’s real competitive advantage?

Savvy shoppers wait in anticipation, while Australian retailers are gearing up for the onslaught. Amazon’s arrival is imminent.

Thanks for picking this up. We are always happy to add richness to our products and in turn the lives of our followers and fans.

Fitbit Middle East

​Fitbit announces new virtual race platform to enhance customer experience

Read more

Thanks for a very interesting article. B2B marketing seems tricky. I think that marketing plays a vital part - it can build the brand and...

Aaren

From tactical overhead to strategic growth driver: B2B marketing in the digital age

Read more

meanwhile loads of people with digital skills are not finding work or getting an opportunity to be hired?? Double standards perhaps.

Graduate dying on centrelink

Report reveals Australia faces digital skills shortage

Read more

These laws are in one way or other giving businesses to VPN service providers & other cyber utilities. Just read PureVPN claiming 37%...

Paige Hudson

Getting prepared for mandatory data breach reporting

Read more

Great Post.Thanks for sharing such an informative article.I have worked with Ally Digital Media and it has a very good service which is b...

Utkarsh Kansara

Predictions: 17 digital marketing trends for 2017

Read more

Latest Podcast

More podcasts

Sign in