Computers and artificial intelligence have come along at an exponential rate over the past few decades, from being regarded as oversized adding machines to the point where they have played integral roles in some legitimately creative endeavours.
National Australia Bank (NAB) is rolling out a portal called NAB View for its 4,500 business bankers which brings together information from 12 million customer accounts.
This includes data from NAB accounts, UBank accounts and MLC policies.
Using their PC or tablet, NAB’s business bankers will be able to see all relevant information about a customer on one screen rather than having to go to different databases.
NAB CIO David Boyle said NAB View is designed to help improve customer service.
“Consolidating data in one spot enables bankers to be faster and more efficient, meaning they’ll spend less time finding and reviewing information across different systems, and more time providing advice to customers,” he said in a statement.
“For example, NAB View halves the time it takes for a business banker to complete an annual review with a customer. With this extra time up their sleeves, bankers can spend more time focussing on their clients’ future needs.”
Built on the Oracle customer hub, it combines information from three different sources: core customer and account information, NAB wealth and wholesale banking.
According to Boyle, the bank has 12 million customer accounts.
“It took four months to consolidate the data onto the Customer Hub when we first turned it on – that should give everyone a sense as to how big this task was,” he added.
NAB View is part of the bank’s NextGen program, designed to deliver a digital core banking platform. In December 2013, the bank announced that 4 million customers would be migrated to NextGen over the next three years.
NAB's enterprise services & transformation group executive, Lisa Gray, said that customers will be able to open an NAB-branded personal account on the NextGen platform from early 2015.
Ubank Usaver Ultra was the first transaction account launched on the NextGen platform in 2013. It can be applied for and verified without human interaction.
CIO Australia has contacted NAB for more information.