NAB View pulls together multiple customer accounts

Bankers can see if the customer holds NAB personal/business accounts, accounts in UBank or policies with MLC

National Australia Bank (NAB) is rolling out a portal called NAB View for its 4,500 business bankers which brings together information from 12 million customer accounts.

This includes data from NAB accounts, UBank accounts and MLC policies.

Using their PC or tablet, NAB’s business bankers will be able to see all relevant information about a customer on one screen rather than having to go to different databases.

NAB CIO David Boyle said NAB View is designed to help improve customer service.

“Consolidating data in one spot enables bankers to be faster and more efficient, meaning they’ll spend less time finding and reviewing information across different systems, and more time providing advice to customers,” he said in a statement.

“For example, NAB View halves the time it takes for a business banker to complete an annual review with a customer. With this extra time up their sleeves, bankers can spend more time focussing on their clients’ future needs.”

Built on the Oracle customer hub, it combines information from three different sources: core customer and account information, NAB wealth and wholesale banking.

According to Boyle, the bank has 12 million customer accounts.

“It took four months to consolidate the data onto the Customer Hub when we first turned it on – that should give everyone a sense as to how big this task was,” he added.

NAB View is part of the bank’s NextGen program, designed to deliver a digital core banking platform. In December 2013, the bank announced that 4 million customers would be migrated to NextGen over the next three years.

NAB's enterprise services & transformation group executive, Lisa Gray, said that customers will be able to open an NAB-branded personal account on the NextGen platform from early 2015.

Ubank Usaver Ultra was the first transaction account launched on the NextGen platform in 2013. It can be applied for and verified without human interaction.

CIO Australia has contacted NAB for more information.

Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Supporting Association

Blog Posts

Behaviour change, by design

​We’re living in an age of unprecedented change. We experience with Oculus Rift, invest with Acorns, consume video through Hyper, tune into Pandora and navigate with Waze.

Glen Jeffreys

Head of UX, Deepend Group

Chat bots: How to use them commercially right now

I’m sure that many of you out there have heard a lot about chat bots (aka messaging bots) recently, and the fact that they are here to stay is pretty evident by now.

Deniz Nalbantoglu

Managing director, Webling-Interactive

Top tips to uncovering consumer insights for business innovation

An in-depth understanding of consumers sits at the heart of what we all need to do, but we know it’s not always easy to uncover insights that will unlock a true innovation opportunity.

Matt Whale

Managing director, How To Impact

Great read, thanks for posting. MR should be seen as the holy grail for marketers and brands, as it offers an unprecedented capability to...

Barney

Interview: The business case for mixed reality in marketing

Read more

what a load of shit, and what a major stuff up... the new brand device is sterile, boring and just plain bad. Would be better suited to a...

James Yoi

Tennis Australia unwraps new brand identity for Australian Open

Read more

Cool stuff. https://blogs.adobe.com/digita...

Mary

Design thinking: Leading with experience

Read more

Conversation commerce is a double edged sword. Do it right and it can create customer delight. Do it wrong and it can lose customers.

Jinal Shah

Why conversational commerce is going to reshape customer engagement

Read more

I liked how Kmart decided on what to source- by placing a notional or real camera in the place of use, seeing what is touched the most in...

Jinal Shah

Kmart CEO details priorities to turn Target around

Read more

Latest Podcast

More podcasts

Sign in