When the incentives are broken, the results will eventually face the same fate. Eagerness to close sales at the expense of customer quali...
They are two of the most important functions within any business, but it seems that for many organisations, the gulf between executive management and marketing remains as wide as it has ever been.
The 2013 Marketing Performance Management Survey released by Forrester, ITSMA and VisionEdge found less than 10 per cent of top executives relied on marketing input when making significant business decisions or setting strategy. This means there is still plenty of work for marketers to do if they want to win the respect of fellow senior executives.
Head of digital and marketing at information management consultancy InfoReady, James Forbes, says he has heard two clients refer to marketing as the ‘colouring-in department’ in recent weeks.
“I’ve been a little agog that there is still that perception,” he says. “I suspect a lot of that is down to a lack of accountability. Digital has made a difference, but I suspect there are still a few marketing organisations relying on old metrics who haven’t got their heads around how marketing really can be a driver for business growth.”
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