There’s so much choice available that customers can pick and choose who they buy from and where, when, and how it happens. They want to discover, research, evaluate, and purchase on their preferred channel. Give them that option, and they’re more likely to choose you. That’s the whole point behind the multi-channel approach.
Telstra's chief marketing officer, Mark Buckman, will join the telco's executive committee effective immediately. Telstra announced this morning that Buckman's role will be expanded to group managing director, media and marketing.
Buckman will oversee all of the telco's brand and digital media growth activities, Telstra said in a statement.
Telstra recruited Buckman as CMO in 2010. In 2013 his role was expanded encompass digital media and IPTV. Prior to joining Telstra, Buckman spent seven years as the CMO of Commonwealth Bank.
Buckman's expanded role came as media group executive, Rick Ellis, exited Telstra. The telco's CEO, David Thodey, said the sale of 70 per cent of the Sensis directory business to Platinum Equity had significantly reduced Ellis' portfolio.
Ellis joined Telstra in early 2012. "He was a key member of the Telstra leadership team and achieved major outcomes with our Foxtel working relationship and Sensis partnership with Platinum," Thodey said in a statement.
Telstra also announced this morning that Mike Wright will take on the role of group managing director, networks.