One of the insightful things that has been said to me recently came from an independent consultant working at a major FMCG client. He said: “The problem here is that we have some people who are world-class at marketing to the masses, but they haven’t got a clue about how to speak to a customer.”
CMO Australia is conducting its first survey to gauge attitudes and knowledge around the important issue of multi-channel customer engagement, and we want to hear your views.
We’re offering readers the chance to win an iPad Mini simply by participating in the survey, a joint research project being undertaken in conjunction with Pitney Bowes Software.
Multi-channel marketing is a must for brands today, but the complexity of engaging with customers in a comprehensive and unified way has proved to be a challenge for many. Our survey seeks to understand how Australian marketers and customer relationship managers are responding to the need for cross-channel engagement, where the barriers still lie, as well as the importance being placed on these activities by the organisation.
As well as the chance to win an iPad Mini, readers who complete the survey will also receive a PDF copy of the full report. Survey responses need to be submitted by Friday 29 November.
We’ll also be revealing some of the key highlights of the research on the CMO website in coming months, so stay tuned.