Twitter's Lead Generation Card expands social media marketing options

SMBs get an easier way to connect with customers.

This week Twitter announced a bold expansion of its year-old Twitter Cards program, giving marketers a new way to directly obtain interested business leads via the social media service.

The new Lead Generation Card is squarely aimed at business tweeters, and it functions a lot like its name implies. Marketers can now embed a card within a standard Twitter message, generally promising some sort of promotional offer (such as "50% off on your first visit"). When readers expand the tweet by clicking on the embedded link, they're prompted to send their information to you.

The neat trick is that the user doesn't have to fill out an "I'm interested" form. Their name, Twitter user name, and email address are pulled from their Twitter account, so getting in touch is a single-click operation. On the back end, you receive this information directly, after which you can follow up with the reader to make your sales pitch. In conjunction with Promoted Tweets, the promotional punch of the Lead Generation Card could be impressive.

The Lead Generation Card is currently in beta and launched this week to Twitter's managed clients. The company says it will be made available to small- and medium-sized businesses soon.

The Lead Generation Card is just the latest expansion to the functionality of Twitter, which originally limited tweets to a mere 140 characters of nothing but text. But now, as regular Twitter users surely have found, tweets can be embedded with all manner of extra goodies, including the popular Photo Card for embedded photographs and the new App Card for those who want to promote links to mobile phone applications.

The Lead Generation idea isn't a new one. LinkedIn pioneered the concept through its advertising system, which gives marketers an option to overlay their page with a lead collection pop-up that's similar to Twitter's Lead Generation Card. LinkedIn's Lead Generation prompt asks simply, "Would you like Bob's Donuts to follow up with you on LinkedIn?" As with Twitter's Lead Generation Card, potential customers can choose to send their information to the marketer with a single click.

This is a smart move on Twitter's end and potentially a great option for small businesses. It's a much needed step that may finally solve, at least for some businesses, a long-running, nagging problem with social media advertising. Many a business owner has now figured out that social media ads can make it easy to get additional followers on Twitter or Facebook, and then wondered what to do with them.

For many business, followers and "Likes" are great, but they don't necessarily lead to increased sales. A case in point: Last month the New York Times reported on Coca-Cola's corporate study which took a hard look at its social media following. Despite 60 million Facebook fans and 700,000 Twitter followers, Coke "found that online buzz had no quantifiable impact on short-term sales."

Could the Lead Generation Card fix that problem? And how long until Facebook follows suit?

Join the CMO newsletter!

Error: Please check your email address.
Show Comments

Supporting Association

Blog Posts

Three killer strategies for data-driven audience targeting

Audience targeting is becoming an increasingly sophisticated art through data. Here, we look at three ways you can drive better engagement through different types of data assets and sources.

Michael Bird

CEO, Social Garden

Artificial intelligence, machine learning and the science of customer engagement

There is no let up for today’s CMO who needs to be the master of an ever-increasing variety of trades. Digital changed the game years ago, and now the CMO must be a skilled publisher, technologist and data analyst.

Growing skills shortage could hold our industry back

Every few weeks, I see an article about the gaps and talent shortages across our industry, particularly in digital strategy and analytics skills.

Social media has become common ground where brands and customers meet and greet and due to its increasing popularity users becomes demand...

Alex Martin

Marketers struggle to provide an enriching and engaging experience

Read more

is this a joke?

andre veerhuis

Ticketek: Modern marketing strategy is about treating people as people

Read more

can you provide Top 10 public relations agencies in Australia

Ethan437

6 ways marketers are using technology in content marketing

Read more

Very true about start-ups changing the mentality of marketing. Ultimately, being quick, and adaptive is a great way to get ahead.

Estia

Are startups disrupting the traditional business model?

Read more

Nice work James!

Marc Peston

Artificial intelligence, machine learning and the science of customer engagment

Read more

Latest Podcast

More podcasts

Sign in