There’s so much choice available that customers can pick and choose who they buy from and where, when, and how it happens. They want to discover, research, evaluate, and purchase on their preferred channel. Give them that option, and they’re more likely to choose you. That’s the whole point behind the multi-channel approach.
More than 25 years after Apple introduced "Knowledge Navigator" as a concept that envisioned the future of computers, Intel has reintroduced the concept as the future of smartphones.
Smartphones in the future will be cognisant of surroundings, and be able to anticipate the needs of users, said Mike Bell, vice-president and general manager of Intel's mobile and communications group, during an onstage interview this week at the D: Dive Into Mobile conference organised by the All Things D website.
Smartphones will be ‘intelligent’ and know when things need to get done, Bell said. Based on time, surroundings and a user's location, smartphones could manage calendars, schedule events or even set up the air temperature in a home, all with minimal user intervention.
"We can essentially have a device that is much more aware of what is going on around you or aware of what you are doing," Bell said. "It's kind of the 'real' Knowledge Navigator in your pocket."
The Knowledge Navigator was a concept introduced by Apple in 1987 that described new features such as touch and voice interaction, which are now reaching computers. The concept was described through videos of a person interacting with a tablet-like computer. Apple ultimately introduced the tablet category with the iPad. Some of the Knowledge Navigator concepts were also described at the time through TV shows such as Star Trek: The Next Generation.
Bell, who previously worked at Apple, said the current "smartphone 2.0" model revolving around "there's an app for that" needed to change. He painted a picture of what smartphones will be able to do.
"They know where you are, where you're going, what you're doing, who you know. They have all your information. Why can't they do something useful with that? Why can't it help you instead of waiting for you to realise you need to do something? The processing power and the speed of the connectivity and the fact that the technology lets us have the battery life we need to do this kind of stuff ... is all converging," Bell said.
Some applications already exist to make smartphones more utilitarian, but Bell said more work needs to be done so handhelds can better anticipate human needs.
"Each of those applications right now has their own understanding, their own set of data. It's not really done at a system level where everyone works from the same information so that the applications can work together to optimise this experience," Bell said.
An enabler could be powerful smartphones with long battery life that can handle intense tasks like real-time translation, which is mostly relegated to the cloud at this time, Bell said.
With the PC market slumping, Intel is focusing more of its chip activity on mobile devices, a segment dominated by ARM processors. It hopes to use its manufacturing advantage -- which is considered the most advanced in the industry -- to build smaller and faster chips.